{"id":182331,"url":"https://alion.io/job/rackspace-technology-network-engineer-i-in","title":"Network Engineer I - IN","company":{"id":46166,"name":"Rackspace Technology","domain":"rackspace.com","url":"https://alion.io/company/rackspace","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":182},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T21:58:58Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"The Network Operations Network Engineer I is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Network Engineer I actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; conducting maintenances to ensure standardization and uptime; and managing Internet providers and connectivity.\nThe Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.\nJOB REQUIREMENTS:\nKey Accountabilities\nProvide exceptional customer support via the ticketing system and phone\nDetect events in a timely manner using monitoring tools\nMitigates DDoS attacks to protect customer and shared infrastructure\nDocument planned and unplanned network events in appropriate tracking and turnover systems\nTroubleshoot and resolve network events and create event documentation accordingly\nTake ownership of level-appropriate customer requests and issues, seeing them through to resolution\nEscalate support requests to next level engineers and communicate with Incident Management as appropriate\nEscalate to vendors and follow up as needed to ensure problem resolution\nAdhere to Change Management and Maintenance policy and process\nParticipate and provide input to Root Cause Analysis\nReview, provide input, and sign off on defined policy and process standards\nKey Performance Indicators\nTicket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results\nHigh level of first pass yield and success on written, quality checked, tested, and executed maintenances\nPrompt and correct responses to network events\nMaintain proficiency in troubleshooting, tools, and technologies\nPERSON SPECIFICATION:\nThe Network Operations Network Engineer I has an introductory to intermediate aptitude with:\nAll supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…)\nAll supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…)\nMonitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…)\nThe Network Operations Network Engineer I is:\nAble to handle multiple tasks and prioritize work under pressure\nDetail-oriented in documenting information and able to own customer issues through resolution\nCapable of demonstrating sound problem-solving skills coupled with a desire to take on responsibility\nPassionate about technology and has a desire to expand technical knowledge\nThe ideal candidate possesses:\nA minimum of 18 months of recent networking experience in a command-line oriented environment\nCCNA-level aptitude\nA minimum of 12 months of experience in a customer service role\nExcellent written and verbal communication skills\nCritical thinking skills and the ability to provide solutions with precision during high-pressure situations\nSchedule flexibility to include working a weekend day regularly and holidays as required by the business\n\nAbout Rackspace Technology\nRackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.\nMore on Rackspace Technology\nThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. 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