{"id":186198,"url":"https://alion.io/job/rackspace-technology-network-engineer-ii-in","title":"Network Engineer II - IN","company":{"id":46166,"name":"Rackspace Technology","domain":"rackspace.com","url":"https://alion.io/company/rackspace","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":285},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-09-01T17:03:13Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-18T05:40:16Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.\nJOB REQUIREMENTS:\nKey Accountabilities:\nProvide exceptional customer support via the ticketing system and phone\n\nDetect events in a timely manner using monitoring tools.\n\nMitigates DDoS attacks to protect customer and shared infrastructure\n\nDocument planned and unplanned network events in appropriate tracking and turnover systems.\n\nTroubleshoot and resolve network events and create event documentation accordingly.\n\nTake ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution.\n\nEscalate support requests to next level engineers and communicate with Incident Management as appropriate.\n\nEscalate to vendors and follow up as needed to ensure problem resolution.\n\nAdhere to Change Management and Maintenance policy and process.\n\nParticipate and provide input to Root Cause Analysis.\n\nTake ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution.\n\nReview, assist in defining, and sign off on policy and process standards.\n\nKey Performance Indicators\nTicket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results\n\nHigh level of first pass yield and success on written, quality checked, tested, and executed maintenances\n\nPrompt and correct responses to network events\n\nMaintain proficiency in troubleshooting, tools, and technologies\n\nPERSON SPECIFICATION: The Network Operations Network Engineer II has an intermediate to advanced aptitude with:\nAll supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…)\n\nAll supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…)\n\nMonitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…)\n\nThe Network Operations Network Engineer II:\n\nIs able to handle multiple tasks and prioritize work under pressure\n\nIs comfortable and proficient in delegating tasks to other engineers\n\nIs detail-oriented in documenting information and able to own customer issues through resolution\n\nDemonstrates strong problem-solving skills coupled with a desire to take on responsibility\n\nHas a desire to expand personal technical knowledge and mentor other engineers to expand knowledge\n\nIdentifies were process can be improved and engages managers and other teams to implement those improvements\n\nThe ideal candidate possesses:\nA minimum of 3 years of recent networking experience in a command-line oriented environment\nAt least 18 months of experience with responsibility for configuration and problem resolution of OSPF and/or BGP\n\nCCNP-level aptitude\n\nA minimum of 12 months of experience in a customer service role\n\nExcellent written and verbal communication skills\n\nCritical thinking skills and the ability to provide solutions with precision during high-pressure situations\n\nSchedule flexibility to include working a weekend day regularly and holidays as required by the business\n\nAbout Rackspace Technology\nWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.\nMore on Rackspace Technology\nThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. 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