{"id":3302256,"url":"https://alion.io/job/rackspace-technology-support-technician-i-in","title":"Support Technician I - IN","company":{"id":46166,"name":"Rackspace Technology","domain":"rackspace.com","url":"https://alion.io/company/rackspace","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0.111,"stale_share":0.111,"repost_share":0.111,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T08:05:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Experience: Supporting- Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS)\n Education: (Qualified Graduates only)\nCommunication: Excellent communication skills\n* Must be open to work in shifts 24/7 *\nRackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India!\nJOB DESCRIPTION:\nPerform ticket queue management\nPrior experience of handling technical calls and chats\nMonitor inbound customer ticket requests and route/troubleshoot.\nShould have proven knowledge of Computer systems and functions\nAdminister and provide User account provisioning.\nProvide support for business software including Microsoft Office\nService Desk professional with good customer service knowledge to join our Rackspace FLR team.\nTo ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.\nProviding call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and followed up on.\nPerform capabilities gap analysis and drive continual service improvement across end user support services.\nOwn tickets throughout their lifecycle in line with the ITIL model\nRegularly update customers on their own open tickets\nProvide excellent customer service and call handling including email updates.\nITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus.\nROLE DIMENSIONS Geographical remit - International customer base\nProficient support of Microsoft products.\nAbility to configure devices within the windows OS\nMust be open to work in 24x7 environment\nStrong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)\nBasic knowledge of Azure\nIncident management and Hardware/ Software related troubleshooting skills\nFamiliar with device OS installation or re-imaging.\nFamiliarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)\n\nAbout Rackspace Technology\nRackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.\nMore on Rackspace Technology\nThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. 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