{"id":1391624,"url":"https://alion.io/job/racv-front-office-supervisor","title":"Front Office Supervisor","company":{"id":1824563,"name":"RACV","domain":"racv.com.au","url":"https://alion.io/company/racv-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-28T19:41:11Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"RACV Healesville Country Club & Resort | Front Office Supervisor Permanent Full Time\n\nGenerous employee benefits & discounts on RACV products & resorts\n\nJoin a large trusted Australian brand & VIC’s largest member-based organisation\n\nGreat things start here\nBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.\nAt RACV Healesville Country Club & Resort, in Victoria’s Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives - whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.\nAbout the Opportunity\nIn this role as a Front Office Supervisor, you will be responsible for supporting the day-to-day operations of the Front Office department, leading by example and ensuring exceptional service is delivered to members and guests at all times. Working closely with the Front Office Manager, you will supervise and support the Front Office team across reception, reservations and guest services while contributing to a seamless guest experience and the achievement of departmental objectives.\nOur Front Office team is at the heart of the guest experience, creating memorable first and last impressions while providing warm, professional and personalised service. We take pride in delivering exceptional hospitality experiences and fostering a positive, supportive team environment where employees can develop their skills and grow their careers.\nThis could be just the right role for you?\nAs a Front Office Supervisor, your key responsibilities will include:\nSupporting the smooth day-to-day operation of the Front Office department\n\nLeading, coaching and supporting the Front Office team to deliver exceptional member and guest experiences\n\nAssisting with reception, reservations, guest enquiries and operational administration\n\nLiaising with Housekeeping and other departments to ensure guest rooms, requests and service standards are delivered seamlessly\n\nResolving guest concerns and feedback promptly and professionally\n\nEnsuring compliance with RACV policies, procedures and standard operating practices\n\nContributing to continuous improvement initiatives and identifying opportunities to enhance service delivery\n\nMaintaining a safe workplace and adhering to all Health, Safety and Wellbeing requirements\n\nWhat you'll need to be successful\nMinimum 1-2 years' experience in a Front Office, Reception or Guest Services role\n\nPrevious supervisory or leadership experience, or the ability to step into a leadership role\n\nExperience within a 4-5 star club, hotel or resort environment, with Opera PMS experience highly regarded\n\nA passion for delivering exceptional customer service and creating memorable guest experiences\n\nExcellent administration, communication and organisational skills\n\nStrong attention to detail and the ability to prioritise tasks in a fast-paced environment\n\nConfidence in resolving guest enquiries, concerns and service issues professionally\n\nA collaborative approach and the ability to work closely with Housekeeping and other departments\n\nFlexibility to work across a 7-day rotating roster, including weekends and public holidays\n\nHold a valid Working with Children Check, or be willing to obtain one upon commencement\n\nWe're offering...\nOpportunity to join during an exciting period of growth\n\nOngoing training, learning and career development opportunities\n\nGenerous discounts across RACV products, resorts and services\n\nAccess to employee wellbeing programs and support services\n\nCareer growth opportunities across a large and respected organisation\n\nA supportive, team-focused culture where collaboration, leadership and people development are valued\n\nThe opportunity to lead and develop a passionate Front Office team\n\nFree onsite parking at RACV Healesville Country Club & Resort\n\nThe RACV difference\nBe part of a team who cares. Back your ambition and find a new career with RACV.\nApplication process\nYou can learn more about the RACV at www.careers.racv.com.au\nApplicants will be required to complete an initial 20-minute AI online chat interview.\nApplicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.\nApplicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.\nAdditionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.\nAt RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.\nSubmit your CV via the link below.\n\n How to apply:\n\nClick Apply Now and log in to your Candidate ProfileIf required, click Forgot your password to receive a link to reset\n\nIf you have not previously registered:Click Create an account to apply for our career opportunities; or\nClick Apply Now and create your Candidate Profile as part of your application","description_format":"text","description_chars":5594,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-09-28T11:52:55Z"}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.728,"p_room":0.75,"age_days":20,"expected_fill_days":22,"reasons":["conf:58","velocity","win:late","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/racv-front-office-supervisor","json_url":"https://alion.io/job/racv-front-office-supervisor.json","meta":{"generated_at":"2026-10-01T18:04:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":303,"day_limit":5000,"remaining_today":4697,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}