{"id":3749720,"url":"https://alion.io/job/rad-ai-customer-success-associate","title":"Customer Success Associate","company":{"id":171899,"name":"Rad AI","domain":"radai.com","url":"https://alion.io/company/rad-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Zendesk","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-11-04T13:18:14Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T17:34:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Rad AI\nAt Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology-saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.\nRad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others-all backing our mission to empower physicians with cutting-edge AI.\nOur latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.\nRecognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 list, highlighting the innovation and momentum behind our mission.\nIf you’re ready to shape the future of healthcare, we’d love to have you on our team!\nAbout the Role\nThe Customer Success Associate is a centralized resource that enables the Customer Success team to move fast and scale. In this role, you will take ownership of core account maintenance duties, gaining hands-on expertise across every facet of customer success. This role supports CSMs and allows them to do more in depth client relationship building. You will become an expert in Rad AI's internal tooling along the way. This is a high-ownership role with a clear path into Customer Success, Technical Support, Sales, or Implementation.\nWhat You'll Be Doing\nOwn a portfolio of accounts, serving as their primary point of contact.\n\nRun technical account transitions for customers end to end.\n\nProactively monitor the client feedback and other signals to flag account risks early to the CSM team.\n\nCoordinate technical support escalations and follow engineering tickets through to resolution.\n\nPartner with CSMs on Strategic Business Review ROI data and run key routine analytics reports.\n\nMaintain CRM (HubSpot) hygiene by executing data checks and consolidating contracts.\n\nBecome the team's expert in internal tools [Orion, Europa, Linear, and Zendesk.]\n\nCreate visibility into systemic issues and recurring work, and recommend process improvements that scale the Customer Success organization.\n\nTake an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.\n\nHow Success Is Measured\nTime saved per CSM: expanding CSM capacity by taking on tactical tasks and operations.\n\nTask throughput: high execution velocity, ticket resolution, and speed.\n\nCustomer NPS: contributing to overall account satisfaction and customer sentiment.\n\nWho We're Looking For\nBachelor's degree or above.\n\n3+ years of experience in implementation, support, operations, or a related role; healthcare or SaaS experience is a plus.\n\nStrong data analytics skills, with the ability to translate data into actionable insights. Storytelling is key\n\nTech savvy and tool fluent, with hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot.\n\nStrong track record of using AI tools, such as Claude or Chat GPT, to scale your own productivity and work more efficiently.\n\nStrong project management, organizational, and communication skills to juggle competing priorities and deliver outcomes on a timeline.\n\nEagerness to continuously learn, adapt, and improve in a fast-paced, ever-changing environment with a desire to advance into Customer Success, Technical Support, Sales, or Implementation.\n\nGritty, adaptable, and curious, with a high degree of ownership.\n\nNice To Haves:\nExperience in a high-growth startup environment.\n\nExperience in a healthcare environment, radiology big plus\n\nDemonstrated record of identifying expansion and cross-sell opportunities.\n\nKnowledge of the healthcare industry and AI technology.\n\nPrior professional consulting or healthcare software implementation experience.\n\nJoin our world-class team as we build and deploy AI solutions that empower physicians and transform patient care-making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!\nTo learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn to stay up to date!\n\nLocation Details:\nFor roles listed as San Francisco - Onsite:\nThis role will be based in our San Francisco office and we expect employees to work onsite four days per week. The remaining time may be worked remotely or onsite, depending on team and business needs.\n\nFor roles listed as United States - Remote:\nThis role is open to candidates located anywhere in the United States.\n\nFor roles listed as San Francisco - Onsite + United States - Remote:\nWe will prioritize candidates who can work onsite four days per week in San Francisco, while also considering remote candidates located anywhere in the United States.\n\nFor US-Based Full-Time Roles, Rad AI offers a variety of benefits, including:\nComprehensive Medical, Dental, Vision & Life insurance\n\nHSA (with employer match), FSA, & DCFSA \n\n401(k)\n\n11 Paid Company Holidays\n\nFlexible PTO policy\n\nAnnual company-wide offsite\n\nPeriodic team offsites\n\nAnnual equipment stipend\n\nFor roles based outside the US, your recruiter can share more details\n\nAt Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.\nPlease be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @ radai.com or .","description_format":"text","description_chars":6819,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Medical Imaging Systems","Medical AI"],"lifecycle":[{"event":"open","at":"2026-11-04T14:44:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":96,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/rad-ai-customer-success-associate","json_url":"https://alion.io/job/rad-ai-customer-success-associate.json","meta":{"generated_at":"2026-11-08T20:47:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43479,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171899},"rest":"https://alion.io/mcp/rest/get_company?id=171899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frad-ai-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frad-ai-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frad-ai-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rad-ai-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frad-ai-customer-success-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3749720}},{"tool":"search_jobs","arguments":{"company":"radai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3749720},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}