# Customer Support Specialist

ABOUT US E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that. RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,500+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond. Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology. OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something

- **Id**: 1262090
- **Url**: <https://alion.io/job/radar-customer-support-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: New York, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-31T20:42:53Z
- **Employer posted date**: 2026-10-19
- **Last verified at**: 2026-11-13T04:20:36Z
- **Board verified**: yes
- **Days open**: 73
- **Description format**: text
- **Description chars**: 6670
- **Description truncated**: no
- **Benefits**: 401k plan, Equity, Flexible time off, Parental leave
- **Relocation offered**: no
- **Industries**: Retail & Shop Systems, Barcode & RFID Hardware

## Company

- **Id**: 3777035
- **Name**: RADAR
- **Domain**: goradar.com
- **Url**: <https://alion.io/company/radar-7>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Salary

- **Min**: 35
- **Max**: 55
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 110000

## Technologies

- **Bash** — Optional: no
- **GraphQL** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no
- **Linux** — Optional: no
- **PowerShell** — Optional: no
- **Python** — Optional: no
- **Rest API** — Optional: no
- **Service Desk** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 73

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-25T20:44:46Z

## Liveness

- **Score**: 34
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.783
- **P room**: 0.44
- **Age days**: 72
- **Expected fill days**: 72
- **Reasons**: conf:1, win:tail, crowd:
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 110000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.