{"id":1664044,"url":"https://alion.io/job/radford-university-computer-support-specialist","title":"Computer Support Specialist","company":{"id":1783004,"name":"Radford University","domain":"radford.edu","url":"https://alion.io/company/radford-edu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Radford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45739,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T16:39:16Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-11T12:54:52Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Title: Computer Support Specialist\nApplication Review Date: 10/23/2026\nCampus Location: Radford City - Main Campus\nJob Description\nThe Computer Support Specialist is an entry-level technician who provides front-line support for campus technology. This position supports students and staff in the library, Technology Assistance Center, and computer labs by troubleshooting issues related to hardware, software, printing, and network access. Responsibilities include maintaining computer labs, assisting with upgrades, and resolving common tech problems.\nRequired Qualifications\nStrong troubleshooting skills for diagnosing and resolving hardware, software, and basic network issues.\nExcellent communication skills with the ability to explain technical issues clearly to non-technical users.\nDemonstrated experience in a front-line customer support or help desk environment.\nFamiliarity with Windows and macOS operating systems, common productivity software, and printing.\nAbility to work independently and as part of a team in a fast-paced, service-oriented environment.\nPreferred Qualifications:\nExperience installing and supporting Windows and Mac computers in a lab environment.\nSpecial Instructions to Applicants\nInclude resume with cover letter\nIs this position Grant Funded: No\nIs this position restricted: No\nIs this position 100% telework: No\nHours Per Week: 40\nMonths per Year: 12\nStatement of Economic Interest Required: No\nFLSA Status: Non-Exempt\nWork Classification: Classified Staff\nNormal Work Schedule: Monday - Friday 8-5 with occasional evenings and weekends\nEmployee Classification: Info Technology Specialist I\nDepartment: Computer Labs\nSalary: $45,739 - $50,000 (Commensurate with experience and qualifications)\nDepartment Contact Name: Ainsley McDougal\nDepartment Contact Phone: 5408317532\nDepartment Contact Email: \nEqual Opportunity Statement:\nRadford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.\nClery Statement\nIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.\nReasonable Accommodation Statement\nIf you are an individual with a disability and desire accommodation in the application process please contact the hiring department.\nCriminal Background Check Statement\nRadford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. 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