{"id":2000327,"url":"https://alion.io/job/radianarc-platform-support-engineer-remote-malaysia","title":"Platform Support Engineer (Remote-Malaysia)","company":{"id":3908068,"name":"Radianarc","domain":"radianarc.com","url":"https://alion.io/company/radianarc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia","Malaysia"],"countries":["MY"],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"HPC","optional":false},{"name":"Kubernetes","optional":false},{"name":"KubeVirt","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-10-02T18:54:36Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T22:27:35Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Platform Support Engineer (Malaysia-Remote)\nAbout Radian Arc.\nRadian Arc provides an infrastructure-as-a-service (IaaS) platform for running cloud gaming, artificial intelligence and machine learning applications inside telecommunication carrier networks. Our teams across the USA, Australia, Central Europe, Malaysia, Singapore and Japan offer telecom operators a GPU-based edge computing platform without the need for capital expenditure, facilitating low latency and improved economics for value-added services and the monetization of 5G investments.\nWhat impact you will have\nAs a Platform Support Engineer, you’ll support Radian Arc’s production AI and GPU infrastructure across Linux, Kubernetes, GPU compute, networking and storage. This is a hands-on technical role. You’ll investigate alerts and incidents, work out what is actually failing, resolve issues where you can, and escalate when deeper engineering or physical intervention is needed.\nWe are not looking for someone whose main experience is monitoring queues and passing tickets on. You should be comfortable getting onto systems, looking at logs and metrics, running diagnostics and troubleshooting problems yourself.\nYou’ll work closely with the Senior Platform Support Engineers, Engineering, Data Center Operations and Service Delivery teams.\nWhat you’ll do\nSupport production GPU infrastructure and platform services.\nTroubleshoot Linux systems, Kubernetes, GPU nodes, networking and storage.\nInvestigate Kubernetes node, pod, service and cluster issues using logs, metrics and standard tooling.\nCheck GPU health, driver state, device visibility, utilization and hardware status using NVIDIA and platform tools.\nTroubleshoot common network issues including DNS, routing, VLANs and connectivity.\nInvestigate common storage, filesystem and mount issues.\nRespond to alerts and support incidents and assess the likely customer and SLA impact.\nTake recovery or remediation actions where the issue is within your scope.\nVerify that services are healthy again after an incident or maintenance activity.\nProvide the SDM with clear technical status and recovery updates during customer-impacting incidents.\nEscalate complex issues with useful diagnostics, logs and a clear summary of what has already been checked.\nEscalate suspected platform defects or systemic issues to Engineering with the appropriate diagnostics and technical evidence.\nWork with Data Center Operations when physical hardware intervention is needed.\nKeep technical records and handovers clear and up to date.\nImprove runbooks and troubleshooting guides based on what you see in production.\nHelp identify recurring incidents, monitoring gaps and noisy alerts.\nWrite or adapt simple Bash or Python scripts where this makes support easier or more repeatable.\nWhat you’ll need \n3+ years of hands-on experience in infrastructure support, systems administration, cloud/platform operations or production support.\nStrong Linux troubleshooting skills.\nHands-on Kubernetes experience, including troubleshooting nodes, pods, services and common cluster issues.\nExperience supporting GPU infrastructure or GPU-enabled environments, including basic NVIDIA GPU and driver diagnostics.\nGood networking fundamentals, including TCP/IP, DNS, VLANs, routing and connectivity troubleshooting.\nWorking knowledge of storage and filesystem concepts.\nExperience with monitoring and observability tools such as Prometheus, Grafana, Zabbix or similar.\nAbility to work with logs, metrics and system telemetry and use them to narrow down a problem.\nBasic Bash and/or Python scripting skills.\nExperience working in a structured production support environment.\nGood judgement on when to keep troubleshooting and when to escalate.\nClear written and spoken English.\nUseful experience\nNVIDIA HGX/DGX or similar GPU server platforms.\nNVIDIA tools such as nvidia-smi, DCGM or similar.\nRDMA/RoCE or other high-performance networking.\nLarge-scale bare-metal infrastructure.\nDistributed or high-performance storage.\nBMC/IPMI/Redfish and server hardware diagnostics.\nAnsible or other infrastructure automation tools.\nExperience with private cloud or virtualization platforms such as CloudStack, KVM or KubeVirt.\nHPC or AI infrastructure environments.\nSupporting business-critical or 24/7 services.\nWhat we offer\nAttractive compensation package reflecting your expertise and experience.\nA great work environment characterized by friendliness, international diversity, flexibility, and a hybrid-friendly approach.\nYou'll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution.\nOur job titles may span more than one job level. The actual base pay is dependent on a number of factors, such as transferable skills, work experience, business needs and market demands.\nOur inclusive responsibility\nRadian Arc is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.","description_format":"text","description_chars":5251,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cloud Gaming","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-07T11:08:53Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.85,"p_room":1,"age_days":9,"expected_fill_days":43,"reasons":["conf:0","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/radianarc-platform-support-engineer-remote-malaysia","json_url":"https://alion.io/job/radianarc-platform-support-engineer-remote-malaysia.json","meta":{"generated_at":"2026-10-13T00:07:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908068},"rest":"https://alion.io/mcp/rest/get_company?id=3908068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fradianarc-platform-support-engineer-remote-malaysia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fradianarc-platform-support-engineer-remote-malaysia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fradianarc-platform-support-engineer-remote-malaysia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/radianarc-platform-support-engineer-remote-malaysia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fradianarc-platform-support-engineer-remote-malaysia"}]}