{"id":2000330,"url":"https://alion.io/job/radianarc-senior-platform-support-engineer-remote","title":"Senior Platform Support Engineer (Remote)","company":{"id":3908068,"name":"Radianarc","domain":"radianarc.com","url":"https://alion.io/company/radianarc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Ansible","optional":true},{"name":"HPC","optional":true},{"name":"KubeVirt","optional":true},{"name":"KVM","optional":true},{"name":"NCCL","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-08-03T19:50:41Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T06:00:58Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Radian Arc provides an infrastructure-as-a-service (IaaS) platform for running cloud gaming, artificial intelligence and machine learning applications inside telecommunication carrier networks.\nOur teams across the USA, Australia, Central Europe, Malaysia, Singapore and Japan offer telecom operators a GPU-based edge computing platform without the need for capital expenditure, facilitating low latency and improved economics for value-added services and the monetization of 5G investments.\nWhat impact you will have?\nAs a Senior Platform Support Engineer, you’ll be one of the main technical escalation points for Radian Arc’s production AI and GPU infrastructure. You’ll take on the incidents that need deeper investigation across Linux, Kubernetes, NVIDIA GPU infrastructure, networking and storage. The expectation is that you can get into the detail, work across multiple layers and own the technical investigation through to recovery or a clear engineering/vendor escalation. This is not a coordination-only support role. We need someone who has already operated and troubleshot GPU and Kubernetes environments in production and can help raise the technical capability of the wider support team.\nYou’ll work closely with Engineering, Data Center Operations, Service Delivery and our technology partners.\nWhat you’ll do\nOwn complex and high-priority technical incidents.\nTroubleshoot across Linux, Kubernetes, GPU compute, networking, storage and supported platform services.\nUse logs, monitoring data, hardware diagnostics and recent changes to work out where the problem sits.\nDrive recovery actions and workarounds where appropriate.\nValidate service recovery and contribute to root-cause analysis for major or recurring incidents.\nAssess customer and SLA impact during major incidents and provide the SDM with clear technical status, recovery actions and realistic next steps. \nDiagnose GPU node failures, degraded GPU health, driver issues and infrastructure-related GPU performance problems.\nUse NVIDIA diagnostic and telemetry tools to investigate GPU, driver, firmware and hardware issues.\nTroubleshoot production Kubernetes issues across nodes, pods, scheduling, networking and the container runtime.\nDiagnose problems that span Kubernetes, Linux and the underlying infrastructure rather than treating each layer separately.\nTroubleshoot network issues across L2/L3, routing, VLAN/VXLAN and high-performance networking.\nInvestigate storage availability, connectivity and performance issues.\nEscalate platform defects and systemic problems to Engineering with enough evidence to make the escalation useful.\nWork with Data Center Operations where hardware needs to be replaced or checked onsite.\nEngage OEMs and technology partners when specialist support is required.\nStay technically engaged through the escalation rather than simply handing the issue off.\nBuild or improve Bash/Python tooling for diagnostics and repetitive support tasks.\nWork with Engineering and Observability teams to improve alerts, telemetry and supportability.\nTurn repeatable L2 investigations into better runbooks, tooling or L1 procedures.\nMentor Platform Support Engineers and help improve their troubleshooting capability.\nContribute to readiness reviews for new platforms, infrastructure and customer environments.\nWhat you’ll need \nShowcase 5+ years of hands-on experience in infrastructure engineering/support, cloud/platform operations, systems engineering or production support.\nAdvanced Linux administration and troubleshooting skills.\nStrong production Kubernetes experience, including cluster, node, pod, scheduling, networking and container-runtime troubleshooting.\nHands-on experience operating and troubleshooting NVIDIA GPU infrastructure in production.\nExperience diagnosing GPU hardware, drivers and system-level GPU issues using NVIDIA or equivalent tooling.\nStrong networking knowledge, including TCP/IP, VLANs, routing and structured L2/L3 troubleshooting.\nExperience troubleshooting storage availability, connectivity and performance.\nStrong experience using observability platforms and working with logs, metrics and telemetry during complex incidents.\nStrong Bash and/or Python scripting skills.\nProven experience owning significant production incidents through diagnosis, recovery and escalation.\nAbility to troubleshoot across multiple infrastructure layers and identify the actual source of a problem.\nExperience working directly with Engineering teams, infrastructure specialists and/or hardware vendors.\nClear written and spoken English.\nNice to Have:\nHands-on experience with NVIDIA HGX/DGX-class systems,including H100, H200, B200/B300 or comparable platforms.\nNVIDIA DCGM and other GPU diagnostic or telemetry tooling.\nRDMA/RoCE and high-performance Ethernet.\nNVIDIA Spectrum-X or Cumulus networking.\nNCCL and multi-GPU/multi-node communication troubleshooting.\nLarge-scale bare-metal GPU environments.\nDistributed or high-performance storage such as DDN, WEKA, VAST or similar.\nBMC, BIOS and firmware troubleshooting.\nInfrastructure automation using Ansible, Terraform or similar.\nHPC, distributed AI training or large-scale inference environments.\nExperience with private cloud and virtualisation technologies such as CloudStack, KVM/KubeVirt, OVS/OVN, VyOS and Citrix NetScaler/WAF.\nLocation: Malaysia or a comparable APAC time zone preferred \nEmployment type:\nContractor or Employee of Record\nAverage 40 hours per week\nPaid as a monthly rate\nWhat we offer\nAttractive compensation package reflecting your expertise and experience.\nA great work environment characterised by friendliness, international diversity, flexibility, and a hybrid-friendly approach.\nYou'll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution.\nOur job titles may span more than one job level. The actual base pay is dependent on a number of factors, such as transferable skills, work experience, business needs and market demands.\nOur inclusive responsibility\nRadian Arc is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.","description_format":"text","description_chars":6423,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cloud Gaming","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-07T11:08:53Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.507,"p_room":0.36,"age_days":69,"expected_fill_days":37,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/radianarc-senior-platform-support-engineer-remote","json_url":"https://alion.io/job/radianarc-senior-platform-support-engineer-remote.json","meta":{"generated_at":"2026-10-12T13:12:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908068},"rest":"https://alion.io/mcp/rest/get_company?id=3908068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fradianarc-senior-platform-support-engineer-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fradianarc-senior-platform-support-engineer-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fradianarc-senior-platform-support-engineer-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/radianarc-senior-platform-support-engineer-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fradianarc-senior-platform-support-engineer-remote"}]}