{"id":2137148,"url":"https://alion.io/job/radicle-health-technical-support-specialist","title":"Technical Support Specialist","company":{"id":20857,"name":"Radicle Health","domain":"radicle-health.com","url":"https://alion.io/company/radicle-health","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T01:34:56Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-02T17:27:03Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.\nAt Radicle Health, you'll do meaningful work alongside people who genuinely care about our mission, our customers, and each other. Here, you're free to show up as your full self, celebrating wins, having fun, and knowing you're truly part of something bigger. You will have real ownership of your work and your contributions will have a direct impact on our success. We're invested in your growth because when you grow, so do we.\nAbout the Job: \nRadicle Health is looking for a Technical Support Specialist. In this role, you will be responsible for providing excellent customer service by resolving customer inquiries and troubleshooting product issues. This role ensures customer satisfaction through effective communication and collaboration with cross-functional teams. The Technical Support Specialist helps maintain a positive customer experience by ensuring prompt responses and high-quality resolutions. \nWho you are: \nBasic to intermediate scripting language capabilities (SQL, JavaScript, Domino, etc.)\n\nExhibit excellent verbal and written communication skills to effectively convey technical information to stakeholders.\nDisplay strong problem-solving abilities, approaching challenges with creativity and a solution-oriented mindset.\nBe adaptable and open to change, effectively managing shifting priorities and evolving business needs.\nShow a strong customer focus, ensuring solutions deliver significant value and an exceptional user experience.\nRequired Experience:\n0-2 years of relevant experience in customer support or junior technical role\n\nStudying for relevant certifications preferred but not required (such as scripting/Database basics, Cloud Fundamentals, SFDC, etc.)\n\nWhat you’ll be responsible for: \nCustomer Service and Issue Resolution: \nRespond to customer inquiries via email and virtual meetings with professionalism and accuracy, ensuring timely resolutions to meet customer needs. \nResolve customer issues with product functionality, reporting, and integrations.\n\nWrite basic to intermediate scripting queries to investigate customer data problems.\n\nDocument solutions in the knowledge base.\n\nTroubleshoot technical issues, escalating more complex cases to higher-level support or technical teams when necessary. \nCommunicate clearly and empathetically with customers, ensuring a positive experience by providing helpful and informative solutions\nKnowledge Base and Documentation: \nUpdate and maintain the customer support knowledge base with accurate solutions and troubleshooting guides for common issues. \nCollaborate with internal teams to ensure customer facing documentation is always current, reflecting any new product features or changes. \nAssist in improving self-service resources as needed, ensuring easy access to valuable information for customers. \nCross-Functional Collaboration: \nWork with product, engineering, and customer success teams to escalate customer feedback and technical issues, contributing to product improvements. \nProvide backup assistance for Engineering team in manual testing. \nAct as a bridge between customers and internal teams to keep both sides informed about ongoing issues and solutions.\nPerformance and Process Improvement: \nRegularly track and report on common customer issues, using insights to suggest process improvements that reduce recurring problems. \nParticipate in team meetings and feedback sessions to share learnings and improve overall team performance. \nStay up to date with product changes and customer support best practices to continually improve customer interactions. \nDemonstrates willingness and ability to support colleagues on specific issues and knowledge sharing. \nWhat we offer: \nUnlimited PTO policy \nCompetitive medical, dental, and vision healthcare coverage \n401k matching \nPaid holidays \nVolunteer time off \nPaid parental leave \nRemote work stipend \nCompensation: $55,000 - $65,000 \n Location: Remote \nPlease note that all official communication regarding opportunities at Radicle Health will only come from an @radicle-health.com email address. Some fraudulent domains may look very similar at a glance, so if anything feels off, please proceed with caution. \nSalary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process. \nPlease note that all official communication regarding opportunities at Radicle Health will only come from an @radicle-health.com email address. Some fraudulent domains may look very similar at a glance, so if anything feels off, please proceed with caution. \nRadicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.","description_format":"text","description_chars":5748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Data & Interoperability","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-09T02:12:17Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.794,"p_room":0.9,"age_days":24,"expected_fill_days":36,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/radicle-health-technical-support-specialist","json_url":"https://alion.io/job/radicle-health-technical-support-specialist.json","meta":{"generated_at":"2026-11-02T21:39:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30323,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20857},"rest":"https://alion.io/mcp/rest/get_company?id=20857"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fradicle-health-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fradicle-health-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fradicle-health-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/radicle-health-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fradicle-health-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2137148}},{"tool":"search_jobs","arguments":{"company":"radicle-health.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2137148},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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