{"id":367251,"url":"https://alion.io/job/radisson-hotel-group-guest-relations-supervisor","title":"Guest Relations Supervisor","company":{"id":3760,"name":"Radisson Hotel Group","domain":"radissonhotels.com","url":"https://alion.io/company/radisson-hotel-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":236,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-16T14:33:57Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-29T20:56:40Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":104},"description":"Guest Relations Supervisor\nJob Summary\nThe Guest Relations Supervisor oversees daily guest relations and front desk operations, ensuring exceptional guest experiences, efficient service delivery, and compliance with hotel standards. The role supports the Guest Relations Manager by supervising the team, handling guest concerns, and maintaining operational and financial controls.\nKey Responsibilities\nSupervise guest check-in, check-out, and overall guest service throughout their stay.\n\nLead and support the Guest Relations team to deliver excellent customer service.\n\nHandle guest complaints, service recovery, and VIP guest requirements.\n\nPromote upselling of rooms, hotel services, and amenities to maximize revenue.\n\nEnsure reservations, room allocations, billing, and credit procedures comply with hotel policies.\n\nMonitor cash handling, shift closing, reconciliations, and operational reporting.\n\nCoordinate with other departments to ensure timely follow-up on guest requests and maintenance issues.\n\nMaintain awareness of hotel events and services to assist guests effectively.\n\nEnsure compliance with brand standards, grooming, health and safety, and confidentiality requirements.\n\nAssist with team training, performance supervision, and continuous improvement initiatives.\n\nPerform any other duties assigned by the Guest Relations Manager or senior management.\n\nQualifications\nDiploma or Bachelor's degree in Hospitality Management or a related field.\n\n3+ years of experience in Front Office or Guest Relations, including supervisory experience.\n\nStrong communication, leadership, problem-solving, and customer service skills.\n\nKnowledge of hotel PMS, billing procedures, and front office operations.\nCan also connect at ","description_format":"text","description_chars":1755,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & 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