{"id":2179530,"url":"https://alion.io/job/radisson-hotel-group-learning-development-manager","title":"Learning & Development Manager","company":{"id":3760,"name":"Radisson Hotel Group","domain":"radissonhotels.com","url":"https://alion.io/company/radisson-hotel-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":249,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-26T05:57:25Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mapusa, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T12:02:27Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-26T21:47:28Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.\nPeople are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.\n The Learning & Development (L&D) Manager is responsible for developing, implementing, and driving the hotel's learning, training, talent development, and organizational culture initiatives during the pre-opening phase and beyond. This role plays a critical part in building a highly skilled, service-oriented, and engaged workforce by ensuring all team members are fully trained, certified, and aligned with the hotel's brand standards prior to opening.\nThe L&D Manager will partner closely with department heads to create a culture of continuous learning, operational excellence, guest-centric service, and leadership development while ensuring compliance with statutory, safety, and brand requirements.\nKey Responsibilities\n1. Pre-Opening Training Strategy & Planning\nDevelop and execute the overall pre-opening learning and development roadmap.\nCreate a detailed pre-opening training calendar covering all hotel departments.\nIdentify training needs for each department based on manning plans and operational requirements.\nCoordinate with corporate and brand learning teams to implement mandatory brand training programs.\nEstablish learning systems, policies, procedures, and training documentation before hotel opening.\nPrepare pre-opening learning budgets and track training expenses.\n2. New Hire Orientation & Onboarding\nDesign and deliver impactful induction and orientation programs for all new employees.\nEnsure all colleagues understand:Brand values\nVision and mission\nHotel culture\nService standards\nCode of conduct\nSafety and security procedures\n\nConduct regular onboarding feedback sessions.\nMonitor onboarding effectiveness and employee integration.\n3. Departmental Skills Training\nPartner with department heads to identify technical and operational skill requirements.\nDevelop training modules for:Front Office\nHousekeeping\nFood & Beverage Service\nCulinary\nEngineering\nSecurity\nFinance\nSales & Marketing\nReservations\nSpa and Recreation\n\nEnsure Standard Operating Procedures (SOPs) are embedded within training programs.\nConduct training needs analysis and competency assessments.\n4. Brand Standards & Service Excellence\nLead all hotel service culture initiatives.\nFacilitate brand immersion and service excellence programs.\nEnsure all employees are certified on:Brand standards\nLuxury/service culture expectations\nGuest engagement practices\nQuality assurance requirements\n\nConduct service audits and mystery guest readiness assessments before opening.\nDrive consistent delivery of guest experience standards.\n5. Compliance, Safety & Mandatory Training\nManage mandatory certifications and compliance training programs.\nEnsure completion and tracking of:Fire Life Safety (FLS)\nPOSH (Prevention of Sexual Harassment)\nFood Safety & Hygiene\nFirst Aid\nHealth & Safety\nInformation Security\nSecurity Awareness\nEmergency Response Procedures\nLocal statutory training requirements\n\nMaintain accurate training records and audit documentation.\n6. Leadership & Talent Development\nSupport leadership capability building across all management levels.\nDesign development programs for:Supervisors\nAssistant Managers\nDepartment Heads\nHigh-Potential Employees\n\nFacilitate coaching and mentoring initiatives.\nSupport succession planning and career development frameworks.\nDrive Individual Development Plans (IDPs).\n7. Learning Management Systems (LMS)\nAdminister and maintain the hotel's Learning Management System.\nTrack training completion, certifications, and compliance status.\nGenerate monthly learning reports and dashboards.\nEnsure training records remain audit-ready.\nDrive digital learning adoption and e-learning engagement.\n8. Pre-Opening Operational Readiness\nCoordinate training schedules aligned with project timelines.\nEnsure all associates are trained before operational activation.\nSupport:Mock drills\nDry runs\nTrial stays\nSoft opening activities\nBrand audits\nReadiness assessments\n\nMeasure training effectiveness and readiness scores.\n9. Employee Engagement & Culture Building\nPartner with People & Culture to build a strong employer brand and workplace culture.\nConduct engagement workshops and culture sessions.\nSupport employee recognition programs.\nFacilitate communication forums and team-building activities.\nPromote diversity, inclusion, and colleague wellbeing initiatives.\n10. Training Administration & Reporting\nPrepare monthly training reports and KPI dashboards.\nTrack:Training hours per employee\nCompliance completion rates\nCertification status\nTraining effectiveness scores\nGuest service improvements\n\nPresent training insights to the Executive Committee.\nDevelop annual training plans and budgets.\nKey Performance Indicators (KPIs)\n100% pre-opening training completion.\nBrand certification compliance.\nTraining hours per employee.\nNew hire onboarding effectiveness.\nEmployee engagement scores.\nGuest satisfaction improvements attributable to training.\nAudit and compliance scores.\nLeadership development participation and success rates.\nLearning management system utilization.\nTraining budget adherence.\n Education\nBachelor's Degree in Hospitality Management, Human Resources, Learning & Development, Business Administration, or related field.\nProfessional certifications in Training, Coaching, Facilitation, or Talent Development preferred.\nExperience\n5-8 years of Learning & Development or Human Resources experience within hospitality.\nMinimum 2-3 years in a managerial training role.\nPrior hotel pre-opening experience strongly preferred.\nExperience with international hotel brands is an advantage.\n Why Join Radisson Hotel Group?\nLive the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.\nBuild a Great Career - No matter your background or experience, we invest in your growth, learning, and career development -helping you reach your full potential.\nExperience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.\nLead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference -in hospitality, your community and beyond.\nEnjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!\nEnjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide\nGuaranteed minimum of 30% off for your Friends & Family\nExclusive Discounts on Breakfast, Food & Beverage, Spa and more\nJoin us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.\nApply now and let’s make every moment matter.\nWe welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.","description_format":"text","description_chars":7697,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-10-09T14:42:19Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":16,"expected_fill_days":36,"reasons":["conf:2","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/radisson-hotel-group-learning-development-manager","json_url":"https://alion.io/job/radisson-hotel-group-learning-development-manager.json","meta":{"generated_at":"2026-10-26T21:54:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29452,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3760},"rest":"https://alion.io/mcp/rest/get_company?id=3760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fradisson-hotel-group-learning-development-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fradisson-hotel-group-learning-development-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fradisson-hotel-group-learning-development-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/radisson-hotel-group-learning-development-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fradisson-hotel-group-learning-development-manager"}]}