{"id":489644,"url":"https://alion.io/job/radisson-hotel-group-quality-ld-executive","title":"Quality / L&D Executive","company":{"id":3760,"name":"Radisson Hotel Group","domain":"radissonhotels.com","url":"https://alion.io/company/radisson-hotel-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":244,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-27T05:46:45Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2951},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-06T12:40:16Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-10-27T10:49:04Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.\nPeople are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.\n Quality Assurance & Performance\nLead hotel-wide quality initiatives, ensuring alignment with brand, company, regulatory, and operational standards.\nProvide leadership with real-time and periodic updates on hotel performance, guest satisfaction, quality trends, incidents, and key improvement priorities.\nLead weekly quality reviews focused on guest feedback, defect trends, business standards, recurring issues, and corrective actions.\nConduct regular quality audits and compliance assessments to identify gaps, risks, and opportunities for improvement.\nFacilitate structured problem-solving and root cause analysis to address quality issues and prevent recurrence.\nMonitor corrective and preventive actions, ensuring timely implementation and sustainable resolution.\nEngage with operational teams and guests to identify service gaps, understand root causes, and drive practical improvements.\nPromote a strong culture of quality, accountability, guest focus, and continuous improvement across the organization.\nLearning & Development\nIdentify training and competency needs based on quality findings, operational performance, guest feedback, audits, and business objectives.\nDesign and deliver targeted learning programs focused on service excellence, quality standards, compliance, brand values, SOPs, and operational performance.\nDevelop training materials, assessments, competency checklists, presentations, and learning resources.\nCoordinate onboarding, induction, refresher, and corrective training programs based on business and performance requirements.\nPartner with department leaders and HR to address performance gaps, strengthen employee capabilities, and support recognition and development initiatives.\nEvaluate training effectiveness through assessments, observations, KPIs, and post-training performance reviews.\nLMS & Training Compliance\nManage LMS learning paths, assignments, notifications, and completion requirements to maximize engagement and compliance.\nMaintain and continuously update the training content calendar to ensure learning materials remain relevant, accurate, and compliant.\nEstablish completion timelines for mandatory, regulatory, and compliance training and follow up on outstanding requirements.\nMonitor training completion, competency, certification, and compliance across departments.\nMaintain accurate learning records and provide regular dashboards and reports to leadership and key stakeholders.\nQuality, Competency & Continuous Improvement\nConnect quality and operational performance data with targeted learning and development solutions.\nDevelop competency frameworks, role-specific competency matrices, and assessment tools for key positions.\nEnsure learning interventions address identified competency gaps and underlying root causes.\nWork with managers to establish development and improvement plans for employees not meeting required quality or competency standards.\nSupport process improvement initiatives by translating quality findings, lessons learned, and operational challenges into effective learning solutions.\nPromote Quality by Design, knowledge sharing, and continuous learning across the organization.\nData, Reporting & Insights\nDevelop and monitor KPIs covering quality, guest satisfaction, training, competency, compliance, and operational performance.\nAnalyze quality and learning data to identify trends, recurring issues, performance gaps, and improvement opportunities.\nPrepare monthly and quarterly management reports, dashboards, and performance summaries covering audits, compliance, training effectiveness, competency, non-conformities, and improvement initiatives.\nProvide data-driven recommendations to leadership to support decision-making and improve overall business performance.\nMaintain accurate quality and learning documentation, records, and evidence of compliance.\n 1-3 years of experience in Quality, Learning & Development, Training, Compliance, or a combined Quality/L&D role.\nExperience with quality management systems, audits, SOPs, risk management, and continuous improvement.\nExperience in developing and delivering training programs and competency assessments.\nStrong analytical, reporting, presentation, and facilitation skills.\nProficiency in Microsoft Office, particularly Excel and PowerPoint.\n Why Join Radisson Hotel Group?\nLive the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.\nBuild a Great Career - No matter your background or experience, we invest in your growth, learning, and career development -helping you reach your full potential.\nExperience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.\nLead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference -in hospitality, your community and beyond.\nEnjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!\nEnjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide\nGuaranteed minimum of 30% off for your Friends & Family\nExclusive Discounts on Breakfast, Food & Beverage, Spa and more\nJoin us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.\nApply now and let’s make every moment matter.\nWe welcome applicants from all backgrounds, abilities, and experiences. 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