{"id":2971036,"url":"https://alion.io/job/radisson-hotel-group-reservations-agent-casual","title":"Reservations Agent - Casual","company":{"id":3760,"name":"Radisson Hotel Group","domain":"radissonhotels.com","url":"https://alion.io/company/radisson-hotel-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":244,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"NZD","period":"year","gross":null,"usd_annual":31265},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T23:24:41Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T15:16:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.\nPeople are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.\n Handle all incoming reservations via phone, email, and online channels - with speed, style, and accuracy. \nManage room allocations, rate codes, and special requests in our property management system (PMS). \nBe a pro at upselling room types and packages that match the guest’s vibe and trip purpose. \nWork closely with the Front Office, Sales, and Revenue teams to maximize occupancy and revenue. \nEnsure all booking details are spot-on - from names and dates to preferences and payment info. \nKeep up with RED’s promotions, local events, and insider tips to give guests the best recommendations. \nManage cancellations, amendments, and no-shows per policy - always with a friendly, solution-oriented approach. \nHelp prepare daily arrival lists, VIP briefings, and reservation reports. \nKeep your workspace cool, calm, and collected - even when handling multiple tasks.\nREQUIREMENTS\nPrevious experience in Reservations, Event Sales or Front Office, ideally in a 4 or 5-star hotel environment. \nSharp communication skills; verbal and written, and a natural flair for guest interaction. \nAttention to detail and accuracy in every task. \nA “yes, I can!” attitude with a knack for solving problems creatively. \nTeam player who thrives in a dynamic, fun, and fast-paced environment. \nFlexibility to work weekends, public holidays, evenings and varying shifts. \nKnowledge of hotel reservation systems (Opera PMS or similar) and online booking platforms. \nProficiency with hotel sales systems (e.g., Opera, Delphi, Salesforce) and Microsoft Office. \nBachelor’s degree in business, Hospitality, or related field (preferred but not essential). \nWhy Join Radisson Hotel Group?\nLive the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.\nBuild a Great Career - No matter your background or experience, we invest in your growth, learning, and career development -helping you reach your full potential.\nExperience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.\nLead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference -in hospitality, your community and beyond.\nEnjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!\nEnjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide\nGuaranteed minimum of 30% off for your Friends & Family\nExclusive Discounts on Breakfast, Food & Beverage, Spa and more\nJoin us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.\nApply now and let’s make every moment matter.\nWe welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.","description_format":"text","description_chars":3801,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T02:27:38Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.6,"p_room":1,"age_days":6,"expected_fill_days":37,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":31265,"is_top_pay":false},"html_url":"https://alion.io/job/radisson-hotel-group-reservations-agent-casual","json_url":"https://alion.io/job/radisson-hotel-group-reservations-agent-casual.json","meta":{"generated_at":"2026-10-27T17:58:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3760},"rest":"https://alion.io/mcp/rest/get_company?id=3760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fradisson-hotel-group-reservations-agent-casual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fradisson-hotel-group-reservations-agent-casual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fradisson-hotel-group-reservations-agent-casual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/radisson-hotel-group-reservations-agent-casual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fradisson-hotel-group-reservations-agent-casual"}]}