{"id":1900912,"url":"https://alion.io/job/radius-global-solutions-financial-care-supervisor","title":"Financial Care Supervisor","company":{"id":2337168,"name":"Radius Global Solutions","domain":"radiusgs.com","url":"https://alion.io/company/radiusgs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":39499,"currency":"USD","period":"year","gross":null,"usd_annual":39499},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-29T15:11:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T19:16:32Z","board_verified":false,"closed_at":"2026-10-21T19:16:32Z","days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Summary\nOversee a team of Financial Care Agents to maintain consistent performance in the resolution of early stage past due accounts. The Financial Care Supervisor will handle the team’s escalated issues and be assigned accounts for escalated resolution.\nEssential Functions\nSupervise a team of Financial Care Agents\nMonitor agent’s arrival and departure times and breaks, and review and approve timekeeping for the team.\nWork with agents to answer questions and to help them reach their collections and customer experience goals\nProvide on-going training and development for Financial Care Agents and ensure systems training is completed timely.\nTake team calls as needed and handle disputes and escalation calls\nManage incentive programs under the direction of leadership.\nCommunicate in a professional manner with consumers, co-workers, and clients\nMonitor agent adherence to all Federal, State and Local Laws and regulations.\nHit or exceed given performance goals for assigned accounts\nMaintain daily priorities on work desk\nMake appropriate decisions in accordance with Company policy for resolving each assigned account issue\nCooperate with peers and management in a team environment\nRegularly assess agent performance and address any deficiencies through coaching and progressive discipline as necessary.\nDocument accounts and Company forms correctly\nConduct monitoring of agent calls and hold call calibration sessions and coaching with agents, if applicable\nUphold and model Company policies and procedures\nKeep up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area (including FDCPA laws and state laws) to ensure compliance with all state and federal regulations and with Company policies and procedures\nMaintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements\nProvide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices\nAdhere to all Company, Client and Consumer confidentiality and security policies and procedures\nNon-Essential Functions\nPerform other duties as assigned\nSupervisory Responsibilities/Accountabilities\nThis position regularly supervises two or more employees and also has direct decision-making input/authority into the job status of other employees (such as hiring, disciplining, terminating, promoting, and work assignments)\nRequirements\nHigh School Diploma or General Educational Development (GED) certificate, Associate Degree preferred\nTwo or more years of applicable customer service or related experience.\nSix or more months of collection experience\nPrior supervisory experience, or the proven ability to successfully display supervisory skills\nProficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets and automated systems\nExcellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail\nAbility to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment\nMust adhere to all Company, Client and Consumer confidentiality and security policies and procedures\nWorking Conditions\nWork is generally performed within an indoor office environment utilizing standard office equipment. Desk setting inbound call center/cubicle.\nPhysical Requirements\nWhile performing the duties of this job, the employee is regularly required to talk, type, see, and hear while sitting at a computer terminal for extended periods of time. The employee frequently is required to multi-task (e.g., talk and type simultaneously). The typing aspect of the job requires the employee to reach with hands and arms; and use hands and fingers to handle/feel the keys. The job requires extensive use of keyboards and computers\nPosition Type/Expected Hours of Work\nSome flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies.","description_format":"text","description_chars":4502,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-05T10:55:46Z"},{"event":"close","at":"2026-10-21T19:16:32Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":39499,"is_top_pay":false},"html_url":"https://alion.io/job/radius-global-solutions-financial-care-supervisor","json_url":"https://alion.io/job/radius-global-solutions-financial-care-supervisor.json","meta":{"generated_at":"2026-10-22T07:47:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2337168},"rest":"https://alion.io/mcp/rest/get_company?id=2337168"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fradius-global-solutions-financial-care-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fradius-global-solutions-financial-care-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fradius-global-solutions-financial-care-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/radius-global-solutions-financial-care-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fradius-global-solutions-financial-care-supervisor"}]}