{"id":2035131,"url":"https://alion.io/job/rail-delivery-group-qa-technical-service-analyst-12m-ftc","title":"QA Technical Service Analyst - 12m FTC","company":{"id":6850,"name":"Rail Delivery Group","domain":"raildeliverygroup.com","url":"https://alion.io/company/rail-delivery-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"QA","role_family":"QA","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":57516},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false},{"name":"Jira","optional":false},{"name":"Python","optional":false},{"name":"Robot Framework","optional":false},{"name":"Selenium","optional":false},{"name":"Service Desk","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:42:13Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-06T14:33:39Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Closing date: 16 October 2026\nSalary scale: £43,000 per annum\nAbout RDG\nRail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.\nThe Role\nRDG’s Quality Assurance Practise is looking for a Technical QA Service Analyst to join the team. This role will primarily be responsible for building and documenting system knowledge in the format prescribed by Quasar. The resource will be responsible for developing and documenting the system knowledge in Confluence in a manner that can be understood by all team members but also at the same time ensure that clear traceability is maintained and managed between Architectural and QA components. For them to be successful at delivering in this role, they must have a strong analytical mind that is able to create process diagrams and mind maps that will make clear what the systems components are, how the data flows end to end and the various dependencies between the components.\nThey must understand the importance of traceability and help to always keep it up to date. They may be called upon to conduct technical and acceptance testing on multiple projects. The successful candidate will have proven experience of manual and automation testing of end-to-end solutions, estimation and day to day reporting and defect management.\nThey will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and have good knowledge and experience in automation tools like PyCharm and similar.\nThe Technical QA Service Analyst will also demonstrate knowledge of CI/CD and DevOps models and code management through tools like GitHub etc.\nThe ideal person will be:\nProfessionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification and an ISTQB or similar certification in Advanced Test Management and Agile.\nThey will also be good leaders, team players and driven to grow the established practise into a stable and sustainable service.\nRequirements\nIt is essential you can demonstrate experience or competence of:\nBuild and Maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services.\nDocument core functions, requirements and acceptance criteria related to the system(s) assigned to you.\nDevelop and maintain a core understanding of all core QA tools so that you can manage and maintain their interoperability.\nReview, baseline and re-baseline requirement traceability matrix related to system coverage.\n· Keep your technical skills up to date so you can accurately draft clear, testable requirements and acceptance criteria.\nAlways review and assist with signing off requirement acceptance for Quasar.\nDevelop and maintain process and mind maps that help better understand the system functions and features.\n· Build and manage integrations to provide a complete, up-to-date view of system IP.\nSupport Quasar team through QA deliverables as and when required.\nWork with Quasar, architecture, CCI, project team and suppliers as needed to develop and maintain system IP.\nAlways perform retrospective reviews of system requirements post the updates of projects/BAU/Adhoc/Service upgrades and ensure that the latest version of system requirements are available to team.\nLearn how to maintain and develop mappings with ConnectALL and monitor test case mapping with requirements to ensure that coverage is always accurate.\nSupport management to help develop a good data model for future and comprehensive data analytics\nProduce and maintain clear requirement traceability across the lifecycle of the system/project for all aspects of Acceptance and E2E Testing.\nSupport QA Manager in delivering QA across releases and changes.\nTest Estimation to ensure that the effort for testing on projects is correctly captured and tracked.\nDevelopment and maintenance of Customer Acceptance Test objectives matrices through the project and successful baselining as part of project closure.\nDefinition of Acceptance Test criteria and working with Business Stakeholders to sign off user test requirements and test acceptance criteria.\nDay to day management of the activities of self/team and QA activities of suppliers (wherever needed).\nCreating and delivering all key QA deliverables - Test plans, strategies, scope, requirement traceability, test objective matrices, test cases, test reports (including defect management)\nKeen understanding of system analysis.\nAbility to work independently to achieve project deliverables.\nMaintain and build functional and non-functional testing for relevant systems using approved automation tools as per QA framework and practises.\nHave a good understanding of automation and its application\nGood working knowledge of automation tools - Selenium Open Source, Robot Framework, Python, ReadyAPI, Saucelabs, LoadRunner etc\nAutomate regression and functional tests to help improve time to market for QA services.\nManage the automation scripts and codes bases using tools like GitHub and GitLab.\nSupport testing processes especially around automation in a CI/CD and/or DevOps Model.\nHelp document knowledge of all automation and technical testing for the team.\nHelp train and share knowledge with team members on all subjects that you work on.\nGood understanding and adopting of static assurance across all testing stages.\nBe proactive and escalate any delays in testing to project manager, test manager and/or Head of QA in a timely manner.\nDevelop and maintain a good testing knowledge of the relevant systems (online and/or backend), scope and objectives and input into the Service Desk Knowledge base\nEngage with vendors/suppliers and work collaboratively to ensure that quality of releases and products.\nEnsure supplier test delivery is in line with RDG policy and standards and develop a Test Assurance Framework for third party software delivery\nBe proficient in Risk based approach to testing and deliverables.\nWork with the test manager and project team to manage expectations and ensure adherence to timelines.\nReview and maintain quality of test knowledge and scripts in the team.\nGood team player and good collaboration skills especially with other teams within the organisation to ensure the organisation deliver to the railway community.\nReport on daily status of testing to test manager and if required to the stakeholders, vendors, and project management.\nBuild and maintain strong working relationships with project stakeholders, including key business users\nWork positively and communicate professionally across the team to make an effective contribution to team tasks and team spirit.\nContribute to the building of automation framework within the organisation\n· Be flexible with day-to-day remit and work as required by the Quality Assurance team\nWhy Join Us?\nThis is more than just a job.\nIt's an opportunity to be part of an organisation that puts customers at the heart of everything we do, bringing the industry together to keep Britain connected. You'll work alongside passionate colleagues, contribute to projects with national impact and help shape the future of rail travel for generations to come.\nAt Rail Delivery Group, we are committed to creating a workplace where everyone feels welcomed, respected and able to be themselves. We are continually working to build an inclusive culture where everyone can thrive. Some of the ways we support our people include:\n· Employee networks\n· Flexible and hybrid working\n· Inclusive hiring practices\n· Wellbeing initiatives\n· Learning and development opportunities\nWe welcome applications from people of all backgrounds and experiences. If you require any reasonable adjustments during the recruitment process, we will work with you to provide the support you need.\nBenefits\nWhy Work for RDG?\nWe offer a highly competitive package, including:\n75% discount on rail travel (for work and leisure), plus international rail discounts\n30 Days annual leave (plus buy/sell options and additional leave for key life events)\nTwo Personal Development Days are granted to employees annually\nInterest-free Season Ticket Loan for commuting costs\nEnhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave\nPension scheme - up to 8.64% employer contribution\nSubsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)\nAccess to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks\nFlexible working arrangements available","description_format":"text","description_chars":8925,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport","Rail Transport"],"lifecycle":[{"event":"open","at":"2026-10-07T15:42:13Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.638,"p_room":0.55,"age_days":29,"expected_fill_days":20,"reasons":["seen:30","velocity","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":57516,"is_top_pay":false},"html_url":"https://alion.io/job/rail-delivery-group-qa-technical-service-analyst-12m-ftc","json_url":"https://alion.io/job/rail-delivery-group-qa-technical-service-analyst-12m-ftc.json","meta":{"generated_at":"2026-11-06T16:33:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6850},"rest":"https://alion.io/mcp/rest/get_company?id=6850"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frail-delivery-group-qa-technical-service-analyst-12m-ftc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frail-delivery-group-qa-technical-service-analyst-12m-ftc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frail-delivery-group-qa-technical-service-analyst-12m-ftc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rail-delivery-group-qa-technical-service-analyst-12m-ftc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frail-delivery-group-qa-technical-service-analyst-12m-ftc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2035131}},{"tool":"search_jobs","arguments":{"company":"raildeliverygroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2035131},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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