{"id":4057331,"url":"https://alion.io/job/rainbow-restoration-customer-service-representative","title":"Customer Service Representative","company":{"id":2687530,"name":"Rainbow Restoration","domain":"rainbowrestores.com","url":"https://alion.io/company/rainbowrestores","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":78,"open_postings":120,"ghost_share":0.375,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T23:16:05Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T06:02:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job description:\nAre you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment?\nIn this role, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered. And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most!\n_\nDuties and Responsibilities:\nBe a friendly voice answering customer calls with high energy and excellence according to script.\nWork well with other members of the staff to achieve overall goals\nBook appointments\nHelp maintain the carpet division schedule\nTraining provided for multiple software systems\nTraining provided for third party platforms connected to customer accounts\nEnter data accurately and efficiently\nTake ownership of sending created jobs in a timely manner\nStay organized and detail-oriented while juggling multiple responsibilities.\nMonitor payables email for receipt of various subcontractor/vendor documents\nKeep all subcontractor/vendor documents organized and current\nInform managers of new, certified subcontractors\nUpdate notes and manager customer accounts accurately across all platforms. \nRequirements & Skills: \nAbility to multi-task and operate in multiple systems simultaneously\nExperience in restoration industry preferred\nExperience as a CSR and understand the foundational understanding of the role\nExperience with systems such as SmartQ, Xactanalysis, Xactimate, MICA, Symbility, Nextgear preferred\nExcellent communication skills - in person, over the phone, and nonverbal\nDetail Oriented\nA self-starter. Someone who doesn't wait for next tasks but takes initiative.\nAbility to work on a team and independently\nEmpathy, Friendly, and a positive can-do attitude\nEagerness to learn and grow within the Restoration Industry\nValid Driver's License with a clean driving record\n_\nRainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. 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