{"id":764591,"url":"https://alion.io/job/rainfocus-client-success-manager-remote","title":"Client Success Manager (Remote)","company":{"id":4304,"name":"RainFocus","domain":"rainfocus.com","url":"https://alion.io/company/rainfocus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":329},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-09-11T14:31:43Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-13T05:45:22Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager.\nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.\nAbout the Role\nAs a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of RainFocus clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you!\nThe Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client’s strategic goals, and leverages that understanding to drive client adoption, success, and retention. The CSM will lead the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the RainFocus platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of RainFocus resources.\nResponsibilities:\nDevelop a broad understanding of client business model to meet their expectations and drive a successful partnership\nBuild relationships with clients and serve as their advocate by becoming a trusted adviser\nLeverage learnings from key accounts to drive value at scale to our broader client base\nDevelop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations\nUnderstand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value\nDeliver best practices and coach clients to drive adoption and help clients derive value from the product\nMonitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs\nCoordinate with internal cross-functional teams to maximize overall account health \nQualifications:\nBachelor’s degree, or equivalent combination of education and experience\n3+ years of related client success experience\n5+ years of professional business experience\nExperience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred\nExperience working closely with Sales through client renewal process strongly preferred\nPrevious work experience at a SaaS company preferred\nProven success driving organization-wide initiatives\nProven success collaborating and building strong relationships with internal and external stakeholders\nExcellent verbal and written communication skills\nStrong presentation skills\nExcellent organization and time management skills\nComfortable working in a fast-paced environment\nStrong listening skills with a thoughtful approach to addressing client pain points\nAbility to assess changing priorities/tasks quickly and with ease \nPersonal Characteristics\nThe best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a challenging and dynamic environment. Does this sound like you?\nYou have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients\nInitiative is in your blood. You have demonstrated success analyzing complex situations, defining key-objectives, and developing strategies and action plans. You don’t stop until the job is done\nExecution and thought leader and you help to drive client success by using a forward-thinking, out of the box approach - and you consistently are looking for opportunities to succeed together\nYou are client focused, with the ability to forge strong working relationships with your clients - completely passionate about understanding your client’s business, aligning the value of solutions to their goals and challenges, and coaching them to business success\nFast-paced work environments are where you thrive. 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