{"id":3545676,"url":"https://alion.io/job/raising-canes-it-support-lead-2","title":"IT Support Lead","company":{"id":8826,"name":"Raising Cane's","domain":"raisingcanes.com","url":"https://alion.io/company/raising-cane-s","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":39,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T19:27:06Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T00:19:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals - it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!\n The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This role provides advanced troubleshooting, executive support, and specialized expertise across Apple and Window environments while ensuring a seamless technology experience for end users.\nThe Lead Specialist supports hardware, software, applications, mobile devices, and office technology across the organization. This position partners closely with IT teams and business stakeholders to resolve technical issues efficiently, maintain secure and reliable technology environments, and deliver a professional, high-touch support experience.\nYour Impact and Responsibilities:\nProvide onsite and remote technical support for RSO Crew, Business Unit teams, and senior leadership\nDeliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests\nConfigure, deploy, maintain, patch, recover, and retire laptops, desktops, mobile devices, and related technology assets\nTroubleshoot and resolve hardware, software, application, phone system, and connectivity issues across Windows, Mac, and mobile platforms\nServe as the subject matter expert for Apple devices and macOS, maintaining current knowledge of product updates, features, and best practices\nManage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations\nSupport conference room technology, collaboration tools, and other end-user technologies\nCoordinate technology setup and support for offices, workspaces, and related infrastructure needs\nPartner with Infrastructure, Security, and other IT teams to support secure, reliable technology environments and resolve escalated issues\nMaintain accurate technology asset inventory records and support device lifecycle management activities\n 6+ years of support end-user technology in a corporate environment\nAdvanced experience supporting Apple devices and macOS, with strong working knowledge of Windows operating systems and end-user technologies\nExperience providing technology support to executive leaders and managing highly visible, time-sensitive requests with professionalism and discretion\nStrong troubleshooting skills across hardware, software, networking, and business applications\nWorking knowledge of endpoint deployment, patching, asset management, and device lifecycle management processes\n All your information will be kept confidential according to EEO guidelines.\nTerms of Use\nPrivacy Policy\nCandidate Privacy Notice\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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