{"id":2936288,"url":"https://alion.io/job/raja-alternance-support-applicatif-e-commerce-fh","title":"Alternance Support Applicatif E-commerce F/H","company":{"id":1959700,"name":"RAJA","domain":"raja.fr","url":"https://alion.io/company/raja-fr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tremblay-en-France, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:35:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T05:58:53Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Rejoignez notre Digital Factory en tant qu'Alternant Support Applicatif E-commerce. Vous serez l'interlocuteur principal des filiales du Groupe, garantissant le bon fonctionnement des sites internet et la satisfaction des utilisateurs internes. Vous serez en charge de la réception et de la qualification des incidents utilisateurs, du suivi des tickets jusqu'à leur clôture, et de la proposition d'opportunités d'amélioration de la plateforme. Une bonne culture du digital et une première expérience avec un outil CMS sont requises.\nMissions\nRécupérer et qualifier les incidents utilisateurs, suivre et respecter les procédures d'analyse et de relance des traitements.\nAdapter le traitement de chaque ticket, assurer le suivi de chaque ticket jusqu'à sa clôture et communiquer ce suivi.\nProposer des opportunités d'amélioration de la plateforme, rédiger de la documentation fonctionnelle en suivant la charte graphique.\nProfil recherché\nVous préparez un bac+2/3 dans le domaine du e-commerce/relation client digitale et vous rechercher un contrat en alternance de 12 ou 24 mois\nVous justifiez d’une première expérience de stage en entreprise dans la relation client.\nVous avez une bonne culture du digital et une première expérience avec un outil CMS\nVous comprenez les principes de fonctionnement d’une plateforme e-commerce et idéalement une connaissance d’un outil de ticketing comme JIRA\nUn anglais courant est indispensable à l’oral pour échanger avec nos filiales.\nTravail d’équipe, rigueur, sens de l’organisation, dynamisme et réactivité sont des qualités indispensables pour réussir sur cette mission.\nRythme recherché : 4j/1j - 2s/1s ou 3s/1s\nConvaincu(e) que vous êtes la bonne personne pour ce poste ?\nNe tardez plus, postulez au plus vite à cette annonce !\n Ce que nous offrons : \nMutuelle (prise en à charge à 82% par RAJA) / prévoyance\nTickets restaurant de 12€ (60% employeur / 40% alternant) / Restaurants inter-entreprises ou cantine avec traiteur sur place\nPrime de transport de 300€/an OU remboursement du Passe Navigo à hauteur de 75%/mois.\nPrimes de participation et intéressement sous conditions d'ancienneté\nPrev&Care pour les collaborateurs aidants\nCSE : chèques vacances, places de cinémas, parcs d'attractions et plein d'autres avantages...\nE-CESU : 300 € (dont 200 € pris en charge par l’entreprise - suite à notre dernier accord NAO, conditions d’éligibilité)\nChèque CESU 300 € pour les collaborateurs en situation de handicap\nProgramme RAJASport (accès gratuit) + une activité sportive gratuite\nEsthéticienne, coiffeur, ostéopathe (avec une participation)\nProgramme RAJApeople : MicroDon, participation aux évènements solidaires\nEvents : De nombreuses fêtes organisées tout le long de l’année (fête de Noel, fête de l’été, galette des rois, semaine du développement durable...)","description_format":"text","description_chars":2808,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Wholesale","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-20T16:08:55Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.764,"p_room":0.75,"age_days":19,"expected_fill_days":24,"reasons":["conf:0","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/raja-alternance-support-applicatif-e-commerce-fh","json_url":"https://alion.io/job/raja-alternance-support-applicatif-e-commerce-fh.json","meta":{"generated_at":"2026-11-02T09:35:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1959700},"rest":"https://alion.io/mcp/rest/get_company?id=1959700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraja-alternance-support-applicatif-e-commerce-fh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraja-alternance-support-applicatif-e-commerce-fh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraja-alternance-support-applicatif-e-commerce-fh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raja-alternance-support-applicatif-e-commerce-fh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraja-alternance-support-applicatif-e-commerce-fh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2936288}},{"tool":"search_jobs","arguments":{"company":"raja.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2936288},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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