{"id":1174794,"url":"https://alion.io/job/rakuten-product-manager-sap-business-support-development-department-bsd","title":"Product Manager (SAP) - Business Support Development Department (BSD)","company":{"id":448445,"name":"Rakuten","domain":"rakuten.co.jp","url":"https://alion.io/company/rakuten-5","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SAP Fiori","optional":false},{"name":"ABAP","optional":true}],"status":"live","first_seen_at":"2026-09-24T11:06:29Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T00:23:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nDepartment Overview\nOur team is responsible for the following products in both domestic and overseas markets:\n- Internal business support systems for our e-commerce platform\n- Analytics systems for merchant sales\n- Performance estimation systems for new strategies\n- Accounting management systems and billing data\nPosition:\nWhy We Hire\nIn the future, we will execute a project to migrate our current SAP ECC6.0 to SAP S/4HANA by the end of 2027. After the service goes live, we aim to achieve maintenance and operations through in-house resources. Therefore, we would like you to join from the development phase on the project to understand the specifications of the new system.\nPosition Details\nWe are seeking a talented and experienced Product Manager to take ownership of our Accounting and Billing system product, specifically focusing on our SAP S/4HANA environment. You will be responsible for understanding complex business requirements and translating them into effective and operational IT plans, leveraging the capabilities of S/4HANA. You will lead projects effectively, ensuring on-time delivery with appropriate quality, while also focusing on continuous improvement and innovation within the S/4HANA landscape. This includes managing the product lifecycle, data migration strategies, and integration with other systems.\n Responsibilities\nMaintain Stable Operation and Lead Operations for Accounting and Billing Systems in an SAP S/4HANA Environment:\n-Daily system monitoring, performance analysis, bottleneck identification, and proposal of improvements.\n-Leading the initial triage, root cause analysis, and recovery efforts during system failures.\n-Promoting secondary responses and permanent countermeasures in collaboration with the development team.\nLead User Support and Issue Resolution for Business Users:\n-Providing prompt and accurate responses and solutions to user inquiries regarding accounting and billing systems (e.g., operation methods, data inconsistencies, business process-related issues).\n-Collecting and analyzing user requests and improvement suggestions, and linking them to operational improvements and functional enhancements.\nPlan, Execute, and Improve Routine Operations:\n-Planning and executing routine operational tasks such as monthly/annual closing processes, accounting document consistency checks, and report generation.\n-Creating and updating operational procedures, and disseminating and educating team members.\n-Leading improvement activities aimed at optimizing, automating, and standardizing operational processes.\nMaintain Security and Compliance:\n-Ensuring compliance with security policies and managing access rights within the SAP S/4HANA system.\n-Ensuring compliance with relevant accounting standards and regulations, and leading audit responses.\nTeam Member Development and Technical Guidance:\n-Sharing SAP FI module knowledge and operational know-how with operation team members and providing technical guidance.\n-Promoting skill development across the team and supporting the establishment of an autonomous operational structure.\nStay Up-to-Date with the Latest SAP S/4HANA Features and Capabilities:\n-Continuously keeping abreast of the latest information and best practices for SAP S/4HANA, and utilizing them for operational improvements and issue resolution.\nMandatory Qualifications:\n-5+ years of operational and maintenance experience with SAP FI module: Extensive experience in error handling, routine operations, and user support.\n-Experience operating SAP S/4HANA: Experience in operational tasks within an S/4HANA environment and understanding of system characteristics.\n-Experience leading system failure response and problem resolution: Demonstrated experience leading the entire process from root cause analysis to recovery and permanent countermeasures during system failures.\n-Excellent communication skills with business users: Ability to accurately understand user issues and explain solutions clearly.\n-Knowledge of accounting principles and bookkeeping (Nissho Boki): Understanding of accounting processes and the ability to consider their impact on system operations.\n-Strong leadership and team leadership skills: Ability to lead an operations team and guide/develop members towards achieving goals.\n-Documentation skills: Ability to create accurate and easy-to-understand documents such as operational procedures and incident reports.\n- Business level Japanese\nDesired Qualifications:\n-SAP S/4HANA certification\n-Experience in operating and managing SAP Fiori: Experience handling inquiries related to Fiori apps and making minor configuration changes.\n-Basic knowledge of SAP standard APIs and OData: Useful for troubleshooting errors in integration with other systems.\n-Knowledge or experience with service management frameworks such as ITIL: Experience in systematic operational management.\n-Project management experience (e.g., small-scale improvement projects)\n-English communication skills: Required for collaboration with global teams.\nOther Information:\nAdditional information on English Qualification\nTOEIC Score 800 or above (or similar level of English ability or a University Degree earned in an English-speaking country).\nYou will need to provide proof of your qualifications by the time you receive your offer notification. If you do not have a score or certificate, we will offer you the opportunity to take an on-site TOEIC IP test during the selection process.\n#engineer#productmanager #finance #accounting#director #projectmanager#commerce\nLanguages:\nEnglish (Overall - 2 - Intermediate), Japanese (Overall - 3 - Advanced)","description_format":"text","description_chars":5641,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T11:06:29Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-25T03:40:42Z"},"pay":null,"html_url":"https://alion.io/job/rakuten-product-manager-sap-business-support-development-department-bsd","json_url":"https://alion.io/job/rakuten-product-manager-sap-business-support-development-department-bsd.json","meta":{"generated_at":"2026-09-25T03:40:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4000,"day_limit":5000,"remaining_today":1000,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}