{"id":3727449,"url":"https://alion.io/job/ralliant-customer-support-coordinator","title":"Customer Support Coordinator","company":{"id":2241821,"name":"Ralliant","domain":"ralliant.com","url":"https://alion.io/company/ralliant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zhubei, Taiwan","Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T01:59:12Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T17:31:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Sonix® Summary:\nSonix® is a leading manufacturer of scanning acoustic microscopes and non-destructive testing equipment specializing in semiconductor packages and wafers. Sonix® was established in 1986 and has become the leader in our field by partnering with our customers globally and continuously developing new technologies that help our customers improve quality, efficiency and productivity. It is our corporate commitment to continue to deliver cutting-edge technology and provide superior customer support.\nSonix® Inc, is a wholly owned subsidiary of the Ralliant Corporations.\n\nPosition Summary\nThe logistics and pre-sales customer support role will be responsible for ensuring the smooth operation of the office environment and supporting both administrative and operational needs. This role is pivotal in maintaining a productive, organized, and welcoming workplace, while also supporting local leadership and cross-functional teams.\nKey Responsibilities\nCustomer facing, including pre-sales support (60%)This includes but not limited to customer’s portal access for PR/PO processing (need to be in the office due to fixed-IP is required due to PiP policies). This includes customer system maintenance / operations (TSMC360, ASE GIS, eHub etc.)\nPart inventory management, logistics including month auditing Support process for customer IAM (parts coordination for move-in/out)\n\nProcess PR/PO (20%)Essential role for local customer’s support to ensure effectiveness during contract and warranty support.\n\nPayment - AP/AR payment collections (10%)Assist all AP/AR including negotiating with customers for Acceptance process and get status updates to Controller for estimated payment.\n\n4. Other Duties (10%)\nSupport ad-hoc tasks assigned by the Sales Manager or HRBP.\nCollaborate with regional HR and operations teams to ensure compliance with local practices and Ralliant standards.\nEvent & Meeting Coordination\nOrganize internal meetings, including room bookings and refreshments.\n\nSupport company events and team-building activities.\n\nExhibition and show coordinator (for example annual Taiwan Semiconductor Show)\n\nOffice Operations\nManage office supplies, equipment rentals (e.g., water coolers, purifiers), and vendor relationships.\n\nOversee building-related services such as parking, cleaning, and security.\n\nMaintain and update the company’s preferred hotel list and negotiate corporate rates.\n\nManage employee access cards and security systems.\n\nReception & Communication\nServe as the first point of contact for guests and incoming calls.\n\nManage front desk operations, including guest registration and parking ticket issuance.\n\nDistribute incoming mail and coordinate courier services.\n\nAdministrative & Executive Support\nProvide high-level administrative support to country leadership, including calendar management, travel arrangements, and expense reporting (RFR).\n\nHandle confidential information and maintain secure records and files.\n\nCoordinate logistics for internal and external visitors (e.g., hotel bookings, airport transfers).\n\nQualifications\nBachelor’s degree or equivalent experience.\nOver 5 years of experience in semiconductor field and executive support.\nStrong organizational and multitasking skills.\nExcellent interpersonal and communication abilities.\nProficiency in Microsoft Office Suite (especially Excel).\nEnglish fluency is a 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