{"id":1629111,"url":"https://alion.io/job/ralliant-field-service-engineer","title":"Field Service Engineer","company":{"id":2241821,"name":"Ralliant","domain":"ralliant.com","url":"https://alion.io/company/ralliant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":17,"ghost_share":0,"stale_share":0.235,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zhubei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8389},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T01:19:34Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-12T22:47:28Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position Title: Customer Service Engineer (FSE) Employee: New Hire\nDepartment: Sales & Marketing Supervisor: BH Lee\nFLSA: Exempt Date: Sept /2026\nSonix® Summary:\nSonix is a leading manufacturer of scanning acoustic microscopes and non-destructive testing equipment specializing in semiconductor packages and wafers. Sonix™ was established in 1986 and has become the leader in our field by partnering with our customers globally and continuously developing new technologies that help our customers improve quality, efficiencies and productivity. It is our corporate commitment to continue to deliver cutting edge technology and provide superior customer support.\nSonix(R), Inc, is a wholly owned subsidiary of the Ralliant Corporations,\nPosition Summary:\nCoordinates and performs customer service, installation, and buyoff as well as detailed application activities for company. Provides support on our equipment at customer sites or in our DEMO facilities. Requires a strong background in equipment automation, with a focus on motion, mechanical, electrical and software trouble shooting and problem solving. The candidates possesses the strong customer service management background and familiar with problem solving process and escalations.\nWe also require the candidate to perform application studies and prepare reports to be given to customers.\nApplication Request - Essential Functions:\nPerforms application studies of customer samples and submits to the customer an applications report outlining findings.\n\nDevelops testing procedures to effectively address and meet customer expectations of the testing.\n\nPerforms customer training.\n\nEssential Functions:\nCoordinate Customer Service\nManages customer service queue and deploys parts and FSE’s as needed to address customer service issues.\n\nProvides guidance and training to the new FSE’s and customers - technical trouble shooting skills (electronic, electrical and software are key).\n\nEstimate repair time required, amount of personal, parts, and equipment required for supporting customer. Using knowledge of product, typical malfunctions, and service procedures and practices, make proper recommendations for expediting repair.\n\nMaintain records of work hours, parts utilized, and work performed for each service call.\n\nPerform installations and training and ongoing support for Sonix Global Customers.\nTravel to customer sites to perform installation and training\n\nTravel to customer sites as needed to perform on-site customer support.\n\nOther Customer Service Management tasks\nWeekly, monthly and quarterly reporting to management of customer service metrics. Provide data of common issues and coordination with the quality team to permanently fix ongoing reliability issues.\nGood communication of field failure root cause to Sonix (Virginia) for trend analysis, then assist with implementation of countermeasures to permanently address issue.\n\nResponsible for managing spare parts inventory\nMonitor and document component replacement and repair status and lead-time\n\nImplement and manage the legacy tool support program!\nDevelop obsolete component replacement programs.\n\nResponsible for staying informed of the latest technology and applications that Sonix offers.\n\nAttends RBS classes/events as needed.\n\nOther Responsibilities:\nPerform other work-related duties as assigned by supervisor or top-level management.\n\nEducation, Experience and Skills Required:\nDegree in a Technical field (Electrical and/or Mechanical), Applied Sciences or Engineering or equivalent education or experience.\nSpecific experience in equipment automation, both hardware (motion, electrical and software (interface) is critical and required.\n\nStrong written, verbal, analytical, leadership and interpersonal skills.\n\nStrong problem-solving skills are required and are key to success.\n\n2-10 years of professional field service experience supporting automation or instrumentation capital equipment.\n\nStrong computer, written, verbal, persuasion, and interpersonal skills.\n\nAbility to organize work, and to meet deadlines.\n\nStrong written/communication skills in English/Mandarin is a requirement.\n\nKnowledge of ultrasonic inspection is a large plus.\n\nKnowledge of microelectronics is a large plus.","description_format":"text","description_chars":4235,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:16:28Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":13,"expected_fill_days":65,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ralliant-field-service-engineer","json_url":"https://alion.io/job/ralliant-field-service-engineer.json","meta":{"generated_at":"2026-10-12T23:00:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2241821},"rest":"https://alion.io/mcp/rest/get_company?id=2241821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fralliant-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fralliant-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fralliant-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ralliant-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fralliant-field-service-engineer"}]}