{"id":3430249,"url":"https://alion.io/job/ralliant-payroll-support-analyst-ii","title":"Payroll Support Analyst II","company":{"id":2241821,"name":"Ralliant","domain":"ralliant.com","url":"https://alion.io/company/ralliant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico","Brazil"],"countries":["MX","BR"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3248},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:48:11Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T05:35:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"POSITION OVERVIEW\nPayroll Support Analyst II is a position responsible for supporting the accurate and timely processing of multi-state/regional payroll and for managing Tier 1 payroll customer support. Working under close supervision and established procedures, this role performs payroll data entry, timekeeping validation, routine audits, and reconciliations. As the owner of Tier 1 support, Payroll Analyst II is the first point of contact for employee and manager payroll inquiries received through the ServiceNow ticketing platform, and is accountable for triaging, resolving, and documenting those cases within established service level agreements. The Payroll Analyst II builds foundational knowledge of payroll regulations, systems, and internal controls while contributing to the department's commitment to accuracy, confidentiality, and excellent employee service.\nKEY RESPONSIBILITIES\nProcess assigned portions of the payroll cycle, including new hires, terminations, status changes, direct deposit elections, and tax withholding updates.\nValidate timekeeping data for completeness and accuracy; follow up with managers on missing, late, or unapproved timecards.\nEnter and verify one-time payments (bonuses, commissions, retroactive pay, shift differentials, reimbursements) and calculate manual/off-cycle payments, including final pay per state termination requirements.\nProcess and monitor garnishments, child support orders, and tax levies; ensure timely remittance per agency schedules.\nOwns Tier 1 payroll customer support in ServiceNow as first point of contact for pay, tax, direct deposit, timekeeping, and pay statement inquiries; monitor and triage the queue within SLA.\nResolve routine cases using standard work and knowledge base articles; escalate complex cases to Tier 2 with complete documentation and clear problem statements.\nDocument all case activity and communication in ServiceNow; follow up on aging cases and confirm resolution with the employee before closing.\nMaintain payroll records per retention policy and internal controls; support quarter-end and year-end activities, including tax form verification and distribution.\nFollow documented standard operating procedures and internal controls; identify and report process gaps or exceptions to management.\nQUALIFICATIONS\n2-5 years of experience in payroll, accounting, human resources operations, or a comparable analytical support role.\nKnowledge of government wage and hour regulations.\nExperience with major payroll and human capital management platforms (e.g., Oracle, ADP, UKG, Paycom, Dayforce).\nProficiency in Microsoft Excel, including lookups, pivot tables, sorting, and filtering.\nExperience working cases or tickets within a service management platform; ServiceNow experience strongly preferred.\nDemonstrated discretion with confidential information and proven attention to detail in a high-volume, deadline-driven environment.\nKEY SKILLS\nCase management discipline in ServiceNow, including documentation, timely updates, and SLA adherence\nNumerical accuracy and strong detail orientation\nTime management and the ability to meet non-negotiable payroll deadlines\nClear written and verbal communication with employees at all levels of the organization\nCustomer service orientation and professionalism when handling sensitive pay matters\nStructured problem solving and research of routine discrepancies\nEfficient, accurate data entry and adaptability to new systems and processes\nDiscretion, integrity, and a strong commitment to confidentiality\nPREFERRED QUALIFICATIONS\nAssociate's degree in Accounting, Finance, Business Administration, Human Resources, or a related field, or an equivalent combination of education and experience.\nExperience supporting multi-state payroll operations.\nFamiliarity with electronic timekeeping systems (e.g., UKG WFC, UKG Dimensions, ADP eTime & Attendance).\nUnderstanding of how HRIS and payroll systems integrate with general ledger and benefits platforms.\nPrior experience using ServiceNow HR Service Delivery, including case templates and knowledge base","description_format":"text","description_chars":4087,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-10-29T00:09:37Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":34,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/ralliant-payroll-support-analyst-ii","json_url":"https://alion.io/job/ralliant-payroll-support-analyst-ii.json","meta":{"generated_at":"2026-11-02T18:18:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2241821},"rest":"https://alion.io/mcp/rest/get_company?id=2241821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fralliant-payroll-support-analyst-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fralliant-payroll-support-analyst-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fralliant-payroll-support-analyst-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ralliant-payroll-support-analyst-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fralliant-payroll-support-analyst-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3430249}},{"tool":"search_jobs","arguments":{"company":"ralliant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3430249},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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