Senior IT Infrastructure Program Manager

Position Summary

The Senior IT Infrastructure Program Manager is responsible for driving large, complex, and high-impact infrastructure programs across Network, Platform & Hosting, Cloud, and enterprise IT environments. This role operates with a high degree of autonomy, providing strategic direction, solving complex challenges, and leading multi-functional teams to deliver business outcomes.

At this level, the role requires deep expertise, ability to lead complex programs, influence stakeholders, and identify innovative solutions to business and technology challenges.

Key Responsibilities

Program Leadership & Strategy Execution

• Lead large-scale, complex infrastructure programs (e.g., data center transformation, cloud strategy execution, network modernization, MSP transition)

• Define program roadmap, milestones, financials, and success metrics aligned to business strategy

• Manage multiple interdependent projects across infrastructure towers (Network, Platform, Security, EUC, Service Desk)

• Drive alignment between IT strategy and execution, ensuring measurable business outcomes

Governance & Executive Engagement

• Establish and lead program governance, including steering committees, executive reviews, and decision forums

• Provide concise, data-driven updates to senior leadership (CIO, ELT)

• Drive decision-making across competing priorities and complex stakeholder environments

Delivery Excellence & Methodology Leadership

• Define and standardize delivery frameworks (Agile, hybrid, Waterfall) for infrastructure programs

• Lead Agile at scale (program-level backlog, release planning, PI planning where applicable)

• Ensure robust use of ServiceNow (PPM/ITSM) for demand intake, execution tracking, reporting, and governance

• Establish KPIs and dashboards to monitor delivery performance and value realization

Risk, Dependency & Issue Management

• Lead resolution of highly complex, cross-functional risks and dependencies

• Anticipate risks proactively and implement program-level mitigation strategies

• Manage multi-vendor, multi-tower dependencies and contractual deliverables (MSP/vendor ecosystem)

Operational Integration & Transformation

• Ensure seamless transition of programs into steady-state IT operations

• Drive process integration with ITIL functions (change, release, incident management)

• Lead continuous improvement initiatives and embed best practices across delivery teams

Leadership & Influence

• Lead cross-functional program teams and influence without direct authority

• Mentor senior project managers and drive PMO capability maturity

• Foster collaboration between business, IT, and external partners/vendors

Required Skills

• Extensive experience leading large-scale IT infrastructure programs (Network, Platform, Hosting, Cloud)

• Strong expertise in Agile (Scaled Agile), Scrum, and traditional program delivery

• Deep working knowledge of ServiceNow (PPM/ITSM) and enterprise PM tooling

• Strong understanding of infrastructure architecture, cloud, and transformation initiatives

• Proven ability to manage multi-vendor, outsourcing (MSP), and transformation programs

• Excellent executive communication, stakeholder alignment, and influencing skills

Behavioral Competencies

• Ability to lead others in solving complex problems and drive innovative solutions

• Strong influencing and negotiation skills across senior stakeholders

• Strategic thinking with strong execution discipline

• Ability to operate in ambiguity and drive outcomes.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

• 12-15+ years of experience in IT project/program management, with strong focus on infrastructure transformation

• PMP / PRINCE2 / SAFe / Agile certifications (preferred)

Nice To Have

• Experience in large-scale outsourcing (MSP) transitions and vendor governance

• Exposure to enterprise cloud platforms (Azure, AWS) and hybrid architectures

• Strong understanding of financial management (TCO, budgeting, cost optimization in infrastructure programs).