Production Support Engineer

Role : Production Support Engineer

Experience : 1 to 4 Years

Location : Gurgaon / Gurugram

Employment Type : Full-Time

Role : Production Support Engineer

Job Summary :

We are looking for a Production Support Engineer with 1 to 4 years of experience to join our team in Gurgaon. The ideal candidate will have strong troubleshooting skills, hands-on experience in application/production support, and mandatory SQL knowledge. The candidate will be responsible for monitoring production applications, resolving incidents, analyzing issues, and ensuring smooth day-to-day operations.

Key Responsibilities :

- Provide L1/L2 production support for business-critical applications.

- Monitor production systems, applications, jobs, and services.

- Troubleshoot application issues and perform root-cause analysis.

- Write and execute SQL queries to investigate data-related issues and validate fixes.

- Analyze application logs and identify errors, failures, and performance issues.

- Handle incidents, service requests, and production issues within defined SLAs.

- Coordinate with development, QA, infrastructure, and business teams for issue resolution.

- Perform application health checks and ensure system availability.

- Support scheduled jobs, batch processes, and interfaces.

- Document incidents, resolutions, known issues, and troubleshooting procedures.

- Participate in release/deployment activities and post-deployment validation.

- Identify recurring issues and recommend process or application improvements.

- Participate in rotational/on-call support, if required.

Required Skills :

- 1 to 4 years of experience in Production/Application Support.

- SQL is mandatory ability to write queries using SELECT, JOIN, GROUP BY, subqueries, etc.

- Good understanding of relational databases and data troubleshooting.

- Experience in application monitoring and incident management.

- Strong troubleshooting and analytical skills.

- Ability to analyze application/server logs.

- Basic understanding of Linux/Unix commands is preferred.

- Knowledge of ITIL/incident management processes is an advantage.

- Exposure to ticketing tools such as ServiceNow, Jira, or similar is preferred.

- Good communication and interpersonal skills.

- Ability to work effectively under pressure and meet SLA requirements.

Preferred Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Experience supporting web-based or enterprise applications.

- Exposure to cloud platforms, APIs, middleware, or monitoring tools will be an added advantage.

Key Skills :

- Production Support | Application Support | SQL | Incident Management | Troubleshooting | Root Cause Analysis | Application Monitoring | Log Analysis | Linux/Unix | SLA Management | Ticketing Tools

Ideal Candidate :

A proactive and technically strong support professional who can independently troubleshoot production issues, use SQL for data investigation, communicate effectively with stakeholders, and work collaboratively with development and infrastructure teams to maintain application availability and stability.

Skills

Production Support, SQL, Application Monitoring, Troubleshooting, Unix, ITIL, Linux, Incident Management, ServiceNow