{"id":3775997,"url":"https://alion.io/job/ramp-manager-fraud-operations","title":"Manager, Fraud Operations","company":{"id":4342,"name":"Ramp","domain":"ramp.com","url":"https://alion.io/company/ramp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":42,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States","Canada"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T19:40:52Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T09:51:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Ramp\nRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.\nThe problems are high-stakes, data-dense, and unforgiving.\nWe hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.\nThe median Ramp customer saves 7.5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.\nIf you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.\nAbout the Role\nRamp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.\nWhat You'll Do\nManage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA)\n\nDevelop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products\n\nPartner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency\n\nPartner with risk strategy teams to create a closed loop process to enhance policies and procedures\n\nLeverage data and analytics to evaluate and prioritize solutions to improve operational efficiency\n\nResearch emerging fraud trends to innovate on Ramp's decisioning systems and policies\n\nHelp coordinate and respond to incidents through on-call duties as needed - in addition to customer escalations or sensitive case handling\n\nPartner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers\n\nWhat You Need\nMinimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud\n\nMinimum 2 years of experience building and managing teams\n\nStrong background in process development and improvement\n\nInvestigative and critical thinking skills\n\nExcellent written and verbal communication skills\n\nExperience integrating AI into your daily work\n\nExperience within consumer/corporate/small business cards, payments, invoices, lending, or related industries\n\nNice-to-Haves\nExperience with Regulation E, NACHA & Visa Core rules and regulations\n\nExperience with Zendesk and Retool\n\nExperience in high growth startups\n\nBenefits available to all full-time Ramp employees (Global)\nFlexible PTO\n\nCentralized home-office equipment ordering\n\nHealth and wellness stipend\n\nBudget for intra-office travel\n\nWeekly coffee stipend\n\nUnited States\n100% medical, dental & vision insurance coverage for you, with partial coverage for dependents\n\nOne Medical annual membership\n\n401(k), including employer match on contributions made while employed by Ramp\n\nFertility HRA (up to $10,000 per year)\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay\n\nPet insurance\n\nIn-office perks: lunch, snacks, drinks, and more\n\nRelocation expense coverage to NYC or SF (if needed)\n\nCanada\nGroup medical, dental, and vision coverage through Sun Life\n\nLife, AD&D, and disability coverage\n\nFertility drug coverage (up to $4,000 lifetime)\n\nGroup Retirement Plan with employer match (RRSP + DPSP)\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay\n\nEmployee Assistance Program and virtual care through Lumino Health\n\nUnited Kingdom\nPrivate medical insurance through Freedom Elite\n\nVirtual GP and at-home care via eMed x Livi\n\nWorkplace pension through Penfold, with salary sacrifice option\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay\n\nReferral Instructions\nIf you are being referred for the role, please contact that person to apply on your behalf.\nOther notices\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nBeware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.\nRamp Applicant Privacy Notice","description_format":"text","description_chars":5268,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Commerce","Software","Cards & Card Issuing"],"lifecycle":[{"event":"open","at":"2026-11-04T23:22:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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