{"id":3184138,"url":"https://alion.io/job/ramp-product-operations-general-builder-all-levels","title":"Product Operations | General Builder (All Levels)","company":{"id":4342,"name":"Ramp","domain":"ramp.com","url":"https://alion.io/company/ramp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":41,"ghost_share":0,"stale_share":0.512,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T19:41:17Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T21:56:37Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Ramp\nRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.\nThe problems are high-stakes, data-dense, and unforgiving.\nWe hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.\nThe median Ramp customer saves 7.5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.\nIf you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.\nAbout the Role\nRamp is looking for ambitious generalists who want to turn difficult customer and business problems into better products and better ways of working.\nIn Product Operations, you will own a problem space from investigation through execution and measurement. You might uncover why customers abandon a workflow, build an AI tool that removes hours of manual work, or help a product team bring a new capability to customers. You will work closely with Product, Engineering, Design, Data, and customer-facing teams, combining analytical rigor with the willingness to do the work yourself.\nThis role is designed for people who want substantial responsibility. You will build customer understanding, product judgment, technical fluency, and the ability to lead across teams. Strong performance can create opportunities for broader ownership in Product Operations, Product Management, Business Operations, or AI Operations, depending on your strengths and Ramp’s needs. Growth comes from sustained impact, demonstrated readiness, and available opportunities.\n *Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*\nWhat You’ll Do\nRamp moves incredibly fast, and our specific Product Operations needs change regularly. Each Product Operations team member is assigned to a specific product, such as Bill Pay, Procurement, or Travel. Ramp moves incredibly fast, and our specific Product Operations needs change regularly. During the hiring process, we will discuss which product areas are hiring priorities and where you could make the greatest impact.\nOwn customer and operational outcomes. Take responsibility for a defined problem, establish a baseline, and follow through until the experience improves.\n\nFind the underlying problem. Combine customer conversations, operational observations, and data to distinguish recurring causes from isolated symptoms.\n\nMake clear recommendations. Use your product sense and business acumen to size opportunities, compare tradeoffs, and help product partners decide where a process change, automation, or product investment will have the greatest effect.\n\nBuild and improve workflows. Create practical tools and automations, including AI-assisted solutions, that reduce repetitive work and improve reliability. Validate outputs and measure whether people actually benefit.\n\nBring changes into use with empathy. Own operational readiness, internal enablement, feedback collection, and follow-through after a launch or workflow change.\n\nLead across teams. Define metrics, establish owners, resolve dependencies, communicate decisions, and keep important work moving when the path is unclear.\n\nWhat You Bring\n2-6 years experience in banking, private equity, consulting, or in product management or business operations roles at a demanding startup. Level and compensation will be determined based on experience and qualifications.\n\nA record of taking personal ownership and delivering outcomes beyond the initial analysis or recommendation.\n\nStrong quantitative reasoning: you can work with messy data, check assumptions, and translate findings into a decision.\n\nCustomer curiosity and practical judgment about which problems matter most and how to solve them. Willingness and instincts to go talk to a customer when something is unclear. Ability to prioritize well and work on the most important problems.\n\nStrong communication skills and the ability to earn trust for your arguments across technical and business teams.\n\nResourcefulness, receptiveness to feedback, and evidence that you learn unfamiliar subjects quickly.\n\nExperience using AI tools to build something or improve a workflow, with a thoughtful approach to checking quality.\n\nNice-to-Haves\nExperience building internal tools, using APIs or low-code platforms,\n\nWorking with financial products, shipping software with AI assistance,\n\nOwning a launch can help you get started.\n\nWe value the difficulty of the problems you have solved and the results you can explain.\n\nAbout Some of Our Teams:\nSpend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend\n\nProcurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions\n\nIntelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions\n\nBill Payments owns our invoice management, accounts payable, and B2B payment capabilities\n\nRisk owns our underwriting and financial products that determine which businesses to approve and how to manage risk\n\nGrowth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform\n\nAccounting owns creating intelligence in our accounting platform, saving finance teams time and money\n\nMobile owns our mobile app development and mobile strategy\n\nBenefits available to all full-time Ramp employees (Global)\nFlexible PTO\n\nCentralized home-office equipment ordering\n\nHealth and wellness stipend\n\nBudget for intra-office travel\n\nWeekly coffee stipend\n\nUnited States\n100% medical, dental & vision insurance coverage for you, with partial coverage for dependents\n\nOne Medical annual membership\n\n401(k), including employer match on contributions made while employed by Ramp\n\nFertility HRA (up to $10,000 per year)\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay\n\nPet insurance\n\nIn-office perks: lunch, snacks, drinks, and more\n\nRelocation expense coverage to NYC or SF (if needed)\n\nCanada\nGroup medical, dental, and vision coverage through Sun Life\n\nLife, AD&D, and disability coverage\n\nFertility drug coverage (up to $4,000 lifetime)\n\nGroup Retirement Plan with employer match (RRSP + DPSP)\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay\n\nEmployee Assistance Program and virtual care through Lumino Health\n\nUnited Kingdom\nPrivate medical insurance through Freedom Elite\n\nVirtual GP and at-home care via eMed x Livi\n\nWorkplace pension through Penfold, with salary sacrifice option\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay\n\nReferral Instructions\nIf you are being referred for the role, please contact that person to apply on your behalf.\nOther notices\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nBeware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.\nRamp Applicant Privacy Notice","description_format":"text","description_chars":7852,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Insurance coverage","Parental leave","Retirement plans","Vision 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