{"id":192408,"url":"https://alion.io/job/ramp-product-operations-specialist-juno","title":"Travel Operations Lead","company":{"id":4342,"name":"Ramp","domain":"ramp.com","url":"https://alion.io/company/ramp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":48,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States","Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T19:10:13Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T11:37:27Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":69},"description":"About Ramp\nRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.\nThe problems are high-stakes, data-dense, and unforgiving.\nWe hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.\nThe median Ramp customer saves 7.5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.\nIf you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.\nAbout the Role\nYou'll join Ramp's travel team, which builds two products, Ramp Travel and Juno. Both integrate with a growing network of travel management company (TMC) partners. You'll be our expert on how those integrations work in practice: how content (search, booking and changes), payments, approvals, servicing and reporting flow between our products and each TMC.\nYou'll own the operational side of each partnership, from the day it's signed through every customer that goes live on it. You'll work closely with engineering, our customer success managers, and the teams that sign new TMC partners and bring in customers through them, but you won't own those commercial relationships.\nSuccess means each new TMC goes live more efficiently than the last, mutual customers on each TMC go live faster and more smoothly over time as your playbooks improve, and the TMC servicing experience for Ramp and Juno travelers is seamless and delightful.\nThe travel team is small and building quickly across both products, so everyone works beyond the edges of their role. Alongside your core work, you'll help wherever the team needs it most.\nWhat You’ll Do\nBuild and refine our playbook for standing up a new TMC partner, and work with engineering to take each new TMC from signed partnership to its first live mutual customer.\n\nFor each live TMC, build the playbook for adding mutual customers and new points of sale, including in new countries and regions. Support CSMs when a rollout needs TMC-specific setup.\n\nInvestigate with engineering when bookings, payments or data don't flow correctly, and see fixes through with the TMC.\n\nTrain TMC agents who service accounts through our dashboards. For TMCs that use their own tools, make sure our workflows fit theirs.\n\nCreate SOPs for TMC agents to ensure they deliver top tier support for travelers.\n\nKeep TMC partners up to date on product changes that affect them, and answer their agents' questions.\n\nAlways get to the why behind a TMC ask and make sure that it’s the best path forward. Just because something is done a certain way doesn’t mean that it’s the right or only way.\n\nActively track and analyze data to manage and measure the quality of the travel support experience offered by our partners.\n\nJoin partner review calls to represent day-to-day operations.\n\nIdentify the steps in your playbooks that can be automated or built into the product, and work with product and engineering to make that happen.\n\nTake on work beyond your core role, such as joining Juno's customer support rotation, where you'll see firsthand how our partner integrations shape the customer experience.\n\nWhat You Need\n5+ years in implementation, partner operations, technical consulting, or a similar partner- or customer-facing technical role, ideally in travel technology, SaaS or fintech.\n\nCorporate travel domain experience, such as working at a TMC or with GDSs (Sabre, Amadeus, Travelport), NDC content, or travel mid- and back-office systems.\n\nTechnical fluency to troubleshoot integrations and data flows across systems and hold credible conversations with engineers. Engineering depth is not required.\n\nExperience managing external partners or vendors, and working cross-functionally with customer success, product and engineering.\n\nStrong written communication, including the ability to train others and explain technical issues to nontechnical audiences.\n\nAI fluency as a daily habit. Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment.\n\nThrives in ambiguity and fast-paced environments, with a bias toward action and a high level of ownership.\n\nNice-to-Haves\nTechnical fluency with APIs, integrations, debugging, or data analysis, even if you do not write production code.\n\nExperience in B2B SaaS, travel, fintech, or another operationally complex product.\n\nBenefits available to all full-time Ramp employees (Global)\nFlexible PTO\n\nCentralized home-office equipment ordering\n\nHealth and wellness stipend\n\nBudget for intra-office travel\n\nWeekly coffee stipend\n\nUnited States\n100% medical, dental & vision insurance coverage for you, with partial coverage for dependents\n\nOne Medical annual membership\n\n401(k), including employer match on contributions made while employed by Ramp\n\nFertility HRA (up to $10,000 per year)\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay\n\nPet insurance\n\nIn-office perks: lunch, snacks, drinks, and more\n\nRelocation expense coverage to NYC or SF (if needed)\n\nCanada\nGroup medical, dental, and vision coverage through Sun Life\n\nLife, AD&D, and disability coverage\n\nFertility drug coverage (up to $4,000 lifetime)\n\nGroup Retirement Plan with employer match (RRSP + DPSP)\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay\n\nEmployee Assistance Program and virtual care through Lumino Health\n\nUnited Kingdom\nPrivate medical insurance through Freedom Elite\n\nVirtual GP and at-home care via eMed x Livi\n\nWorkplace pension through Penfold, with salary sacrifice option\n\nParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay\n\nReferral Instructions\nIf you are being referred for the role, please contact that person to apply on your behalf.\nOther notices\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nBeware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.\nRamp Applicant Privacy Notice","description_format":"text","description_chars":6710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Commerce","Software","Cards & Card 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