# Business Analyst - Level 3

A Canadian Federal government department requires a Business Analyst to facilitate the migration of legacy contact centres to a modern, cloud-based Contact Centre as a Service (CCaaS) platform. This professional will act as a bridge between operational needs and technical architecture, leading requirements gathering, guiding solution design, and ensuring a successful migration strategy for 14 contact centres. Advantages - Fully remote - Long term engagement - High Impact Scope - High Visibility Project Responsibilities Lead requirements gathering, validate operational processes, and support solution design across the 14 targeted contact centre migrations. Define, track, and maintain business requirements, user stories, and acceptance criteria directly within Azure DevOps (ADO). Facilitate stakeholder workshops and support Agile delivery approaches, including sprint planning and backlog grooming. Develop test scenarios, aid in User Acceptance Testing (UAT) materials, and analyze system defects and dependencies. Transfer functional and technical knowledge to the project team and staff through ongoing training and written documentation. Qualifications Mandatory English languag

- **Id**: 3701633
- **Url**: <https://alion.io/job/randstad-canada-business-analyst-level-3>
- **Role**: Analytics
- **Role family**: Analytics
- **Employment type**: contractor
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Canada
- **Countries**: CA
- **Hiring countries**: CA
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T18:22:12Z
- **Last verified at**: 2026-11-03T18:22:12Z
- **Board verified**: no
- **Days open**: 2
- **Description format**: text
- **Description chars**: 3354
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: Government

## Company

- **Id**: 19351
- **Name**: Randstad Canada
- **Domain**: randstad.ca
- **Url**: <https://alion.io/company/randstad>
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no

## Technologies

- **Agile** — Optional: no
- **Azure DevOps** — Optional: no
- **Azure** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Canada** — Iso: CA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-03T19:42:00Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 18
- **Reasons**: seen:2, velocity, win:early, comp:brand
- **Computed at**: 2026-11-06T05:58:05Z

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.