{"id":3124186,"url":"https://alion.io/job/randstad-canada-servicenow-technical-architect","title":"ServiceNow Technical Architect","company":{"id":19351,"name":"Randstad Canada","domain":"randstad.ca","url":"https://alion.io/company/randstad","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-22T20:26:09Z","employer_posted_date":null,"last_verified_at":"2026-10-22T20:26:09Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Our client, is seeking an experienced, highly strategic ServiceNow Technical Architect to serve as the design authority for their enterprise platform operations.\n\nIn this high-visibility, 100% remote consulting role, you will lead the end-to-end architecture, technical governance, and design of custom ServiceNow Customer Service Management (CSM) solutions. Working closely with project delivery teams, platform owners, cloud/infrastructure specialists, and business leadership, you will define secure, scalable, and maintainable platform roadmaps. You will oversee complex enterprise integrations leveraging MID Servers and Service Graph Connectors across hybrid and cloud infrastructures, ensuring all implementation patterns align strictly with ServiceNow architectural best practices.\n\nDuration: 5-Month Initial Contract (Initial term through March 31, 2027; highly extendable)\n\nWork Arrangement: 100% Remote\n\nAdvantages\n100% Remote Flexibility: Enjoy complete location flexibility while serving as the primary ServiceNow architectural authority for a major enterprise platform.\n\nHigh-Impact CSM Architecture Scope: Lead custom Customer Service Management (CSM) solution designs and enterprise integration patterns from concept through execution.\n\nComplex Integration Stack: Work extensively with modern ServiceNow integration components, including MID Servers, Service Graph Connectors, and hybrid cloud architectures.\n\nContract Extension Potential: Secure a strategic initial assignment through March 31, 2027, with high probability for multi-phase project extensions.\n\nResponsibilities\nCSM Solution Architecture: Lead the architectural design and technical governance of custom ServiceNow CSM solutions aligned with enterprise scalability and security standards.\n\nTechnical Leadership & Governance: Act as the primary design authority, offering technical guidance, code review standards, and architectural oversight to development teams.\n\nEnterprise Integration Design: Architect and oversee robust integrations connecting ServiceNow to third-party enterprise platforms using MID Servers, Service Graph Connectors, and REST/SOAP APIs.\n\nRoadmapping & Stakeholder Alignment: Collaborate with business partners, platform owners, and infrastructure/cloud leads to translate business requirements into technical solution roadmaps.\n\nBest Practice Enforcement: Enforce platform hygiene, maintainable configuration patterns, and ServiceNow best practices across all custom development workstreams.\n\nQualifications\nEnterprise Platform Experience: 8+ years of dedicated experience working with ServiceNow or comparable enterprise application platforms.\n\nServiceNow Architecture Depth: 5+ years of hands-on experience in ServiceNow solution architecture and technical delivery across CSM, ITSM, CMDB, or related platform capabilities.\n\nIntegration & Infrastructure Expertise: Proven track record designing enterprise-scale integrations, with deep technical knowledge of MID Servers, Service Graph Connectors, cloud architectures, and API frameworks.\n\nTechnical Leadership: Exceptional stakeholder management and communication skills, with a demonstrated ability to guide implementation teams and advise executive leadership.\n\nPreferred Assets & Nice-to-Haves\nFormal ServiceNow Architecture Credentials (Certified Technical Architect - CTA or Certified Master Architect - CMA).\n\nActive ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) designation.\n\nPractical experience operating within government, highly regulated, or large enterprise environments.\n\nSummary\nIf you are a tech-savvy ServiceNow Technical Architect who pairs 5+ years of platform architecture depth with specialized ServiceNow CSM design expertise, MID Server/Service Graph Connector mastery, and strong technical leadership skills, this 100% remote contract opportunity is an ideal next step. Bring your platform architecture precision, integration expertise, and governance leadership to our client's team today!\n\nRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.\n\nRandstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.\n\nThis posting is for existing and upcoming vacancies.","description_format":"text","description_chars":5461,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T01:42:15Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.469,"p_room":1,"age_days":4,"expected_fill_days":13,"reasons":["seen:4","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/randstad-canada-servicenow-technical-architect","json_url":"https://alion.io/job/randstad-canada-servicenow-technical-architect.json","meta":{"generated_at":"2026-10-28T02:20:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19351},"rest":"https://alion.io/mcp/rest/get_company?id=19351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frandstad-canada-servicenow-technical-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frandstad-canada-servicenow-technical-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frandstad-canada-servicenow-technical-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/randstad-canada-servicenow-technical-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frandstad-canada-servicenow-technical-architect"}]}