{"id":2294259,"url":"https://alion.io/job/randstad-digital-servicedesk-cooerdinator","title":"ServiceDesk Coördinator","company":{"id":2271385,"name":"Randstad Digital","domain":"randstaddigital.be","url":"https://alion.io/company/randstaddigital-be","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ghent, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T12:15:33Z","employer_posted_date":null,"last_verified_at":"2026-09-23T12:15:33Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Operationele spil en dagelijks aanspreekpunt voor het team. Combineert de ServiceDesk Engineer functie met coördinerende taken, als rechterhand van de verantwoordelijke voor operationele efficiëntie en SLA-naleving.Verantwoordelijkheden\n\nCoördinatie & Leidinggevende Ondersteuning: Dagelijkse coördinatie, taakverdeling en assistentie aan de verantwoordelijke. \n\nEerste aanspreekpunt van Randstad collega's wat persoonlijke administratie betreft (Timesheets, HR vragen/problemen, ...)\n\nEscalatie & Incident Management: Uitvoeren van engineer taken en optreden als tweede lijn escalatiepunt voor complexe problemen.\n\nProbleemanalyse & Oplossing: Analyse en oplossing van complexe Hardware-, software- en infrastructuurproblemen.\n\nKennisbeheer & Opleiding: Up-to-date houden van documentatie en coachen/mentoren van collega IT'ers.\n\nSLA-bewust werken: rekening houden met de interne Service Level Agreements van Proximus bij de uitvoering van taken.\n\nCompetenties: Sterk leiderschap en communicatie (coachen, bruggenbouwer). Goede tot zeer goede kennis van Nederlands, Frans en Engels. Technische bagage met capaciteit voor diepgaande analyse. Uitstekend organisatievermogen, stressbestendig en het kunnen stellen van prioriteiten...\n\nTechnisch: Kennis van de laatste Windows versie, Office 365 (incl. Authenticator, MS Teams), Intune en SCCM. Ervaring met Mobile devices (Android, iOS) en Hardware interventies.","description_format":"text","description_chars":1410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T19:30:43Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.404,"p_room":0.55,"age_days":26,"expected_fill_days":23,"reasons":["seen:26","agency","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/randstad-digital-servicedesk-cooerdinator","json_url":"https://alion.io/job/randstad-digital-servicedesk-cooerdinator.json","meta":{"generated_at":"2026-10-20T15:53:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2271385},"rest":"https://alion.io/mcp/rest/get_company?id=2271385"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frandstad-digital-servicedesk-cooerdinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frandstad-digital-servicedesk-cooerdinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frandstad-digital-servicedesk-cooerdinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/randstad-digital-servicedesk-cooerdinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frandstad-digital-servicedesk-cooerdinator"}]}