{"id":2186604,"url":"https://alion.io/job/randstad-hungary-subject-matter-expert","title":"Subject Matter Expert","company":{"id":2215937,"name":"Randstad 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compensation package (including cafeteria, home office allowance, bonuses, and discounted flight tickets)\nFlexible working hours\nHybrid way of working (with 4 days of home office / week)\nProfessional trainings and development opportunity\nLanguage courses\nA motivating, friendly, and supportive team\nResponsibilities\nPerformance Monitoring & Governance:\nMonitor and analyze process performance (Volume/Quality) across sub-processes and external service providers.\nSupervise adherence to Desktop Procedure Manuals and conduct regular quality checks/audits of the hubs.\nAct as the main point of contact for process leads and controllers to discuss priorities, performance, and HQ requirements.\nProcess Improvement & Re-engineering:\nIdentify structural gaps based on KPI performance, quality reviews, etc.\nDesign and drive new process requirements to enhance effectiveness and efficiency.\nModerate improvement meetings, eliminate bottlenecks, and manage organizational or application-level 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