{"id":993295,"url":"https://alion.io/job/range-support-analyst","title":"Support Analyst","company":{"id":713904,"name":"Range","domain":"range.com","url":"https://alion.io/company/range-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":58,"open_postings":64,"ghost_share":0.703,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-07-02T16:48:11Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-04T01:41:25Z","board_verified":true,"closed_at":null,"days_open":124,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":123},"description":"At Range, we’re building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let’s create it together.\nWe’re building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We’re growing fast while still small enough that everyone's work is visible and impactful.\nAbout the role\nWe’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.\nThis role is based out of our headquarters in Mclean, VA or our hub in New York City. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.\nRange Support Team Mission Statement\nWe deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.\nWhat you’ll do with us\nAssist our members with questions on how to use the Range platform\n\nFirst line of defense on technical issues they are experiencing\n\nFigure out the member's problem quickly and effectively offer the right solution\n\nCreate and maintain a knowledge library of how Range works\n\nMaintain success metrics and data as directed\n\nBe an active part of a collaborative team and share best practices\n\nRefine our customer-facing AI agent to scale support\n\nLeverage AI tools to uplevel your daily output\n\nWhat will set you apart\n3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred\n\nStrong problem-solving and written communication skills\n\nBS or BA preferred\n\nExperience using financial services technology\n\nAn interest in the tech industry and/or consumer fintech experience\n\nCompensation\nBase salary range: $70,000 - $170,000\nThis is the base salary range we expect in good faith to pay for this role at the time of posting. Where an offer lands within the range depends on the scope and complexity of work the candidate can own independently and demonstrated depth at this level.\nOther compensation and benefits\nThe range above reflects base salary only. Our offer packages also include equity in the form of stock options, so total compensation for this role will exceed the base salary range.\nWe do not ask for or consider salary history. You are welcome to ask questions about compensation at any point in the process.\nBenefits\nComprehensive health coverage: Medical, dental, and vision\n\n401k plan\n\nTechnology allowance\n\nPTO\n\nTop of Market Pay\n\nPaid parental leave\n\nRange is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 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