{"id":4026849,"url":"https://alion.io/job/rank-group-head-receptionist","title":"Head Receptionist","company":{"id":172402,"name":"Rank Group","domain":"rank.com","url":"https://alion.io/company/rank-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T01:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T00:36:23Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re looking for a dynamic Head Receptionist to lead our fantastic front-of-house team. If you love creating unforgettable first impressions and thrive in a fast-paced environment, this is your chance to shine!\n\nAs the first point of contact for customers, visitors, and contractors, you’ll make every interaction seamless and welcoming. Your mission? Deliver exceptional service at every touchpoint and set the standard for hospitality.\n\nYou'll also be responsible for:\nDeveloping and maintaining an exceptional standard of customer service.\nLead a high performing team through clear leadership and accountability\nDriving company-wide/venue customer service initiatives and promotions.\nRecording and updating all customer details.\nHandling customer concerns quickly and effectively wherever possible.\nAssisting the team in the identification of members (existing and new) and their guests where required, ensuring new signups are a seamless experience.\nSupporting with Safer Gambling and EDD checks.\n\nSkills and Experience Needed:\nYou’ll have proven experience leading a front-of-house or reception team in a fast-paced hospitality or leisure environment, with a strong track record of delivering exceptional customer service.\n\nPlease be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. \n\nCandidates must be 18 years of age or older and have the legal right to work in the UK.","description_format":"text","description_chars":1458,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-11-10T17:15:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:5","stale_co","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/rank-group-head-receptionist","json_url":"https://alion.io/job/rank-group-head-receptionist.json","meta":{"generated_at":"2026-11-13T02:07:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4371,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172402},"rest":"https://alion.io/mcp/rest/get_company?id=172402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frank-group-head-receptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frank-group-head-receptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frank-group-head-receptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rank-group-head-receptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frank-group-head-receptionist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4026849}},{"tool":"search_jobs","arguments":{"company":"rank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4026849},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}