{"id":1635968,"url":"https://alion.io/job/rankgroup-application-engineer","title":"Application Engineer","company":{"id":3615823,"name":"Rank Group Limited","domain":"rankgroup.co.nz","url":"https://alion.io/company/rankgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ebène, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":121000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2457},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-09T23:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T00:21:01Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"We are looking for a Application Support Engineer to join our Technology team and play a critical role in ensuring the stability, performance, and reliability of our business-critical applications.\nThis is an exciting opportunity for a technically strong professional who thrives on solving complex problems, driving continuous improvement, and working across development, infrastructure, and business teams to deliver exceptional service. You'll be a key contributor to maintaining highly available systems while helping shape the future of application support through automation, monitoring, and operational excellence.\nWhat You'll Be Doing\nProvide advanced technical support and expert guidance on application functionality, performance, and best practices.\nOwn and manage production and non-production application environments.\nCoordinate and execute application deployments across Windows and Azure environments.\nTroubleshoot and resolve complex application, integration, and data issues.\nLead root cause analysis investigations and implement long-term solutions.\nDrive Problem Management initiatives to reduce recurring incidents and improve service reliability.\nCollaborate with development, infrastructure, and vendor teams during major incidents and critical outages.\nSupport testing activities across system, integration, and pre-production environments.\nDevelop and enhance monitoring, alerting, and event management capabilities.\nIdentify opportunities to automate manual processes and improve operational efficiency.\nMentor and support junior engineers, promoting knowledge sharing and technical growth.\nContribute to continuous improvement initiatives focused on stability, scalability, and performance.\nWhat You'll Bring\nEssential Experience\n4-6+ years' experience in Application Support, Production Support, Site Reliability Engineering, or a similar technical role.\nExperience supporting business-critical applications within complex production environments.\nStrong SQL skills with experience analysing and resolving data-related issues.\nGood understanding of cloud technologies, preferably Microsoft Azure.\nExperience working with APIs, integrations, and web services (REST/SOAP).\nKnowledge of Windows Server environments and deployment processes.\nHands-on experience with application monitoring and proactive incident management.\nExperience using ITSM platforms such as ServiceNow.\nStrong troubleshooting and root cause analysis skills.\nAbility to manage multiple priorities and critical incidents effectively.","description_format":"text","description_chars":2529,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:36:59Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.702,"p_room":0.75,"age_days":23,"expected_fill_days":26,"reasons":["conf:18","velocity","win:late"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rankgroup-application-engineer","json_url":"https://alion.io/job/rankgroup-application-engineer.json","meta":{"generated_at":"2026-10-04T01:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1307,"day_limit":5000,"remaining_today":3693,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}