Tech Lead - ServiceNow

Ranosys · Artificial Intelligence · Commerce · 5 hours ago
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Salary
≈ $17k – $33k per year (Estimated)
Location
In office (Jaipur)
Seniority
Staff · 6+ years exp
Employment
Full-Time

First seen by Alion on Oct 27, 2026.

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Ranosys

Shape your career with Ranosys. Explore IT software jobs in the US, Jaipur, and Singapore, including Remote and hybrid roles. View current openings and apply today.
ranosys.com · New York · Jaipur · Ashford · Commerce · Information Technology · Artificial Intelligence
  • Lead requirement workshops with clients, perform fit-gap analysis against out-of-box capabilities, and convert needs into functional specs, user stories, and technical designs.
  • Design and build ServiceNow solutions hands-on, owning technical quality from design to go-live.
  • Own solution estimation, provide sprint planning inputs, and manage deployments, upgrades, and post-production support.
  • Lead and mentor a team of 3–6 developers through task allocation, code reviews, and technical guidance.
  • Act as the primary technical contact for clients — run status calls and demos, handle escalations, and manage scope and change requests with the PM.
  • Coordinate UAT, triage defects, and drive deliverables to sign-off and go-live.
  • Maintain technical documentation and proactively recommend platform improvements to clients.
  • 6–8 years of IT experience, including at least 5 years of hands-on ServiceNow development and implementation.
  • At least 4 end-to-end ServiceNow implementations delivered as a Tech Lead or Senior Developer.
  • Proven experience leading a development team and working directly with clients.
  • Excellent verbal and written English communication, with the confidence to lead client meetings independently.
  • Ability to perform under pressure, manage multiple priorities, and deliver against tight deadlines.
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Any CIS certification (ITSM / CSM / HRSD / Discovery / Data Foundations) – preferred
  • JavaScript and Glide APIs (server-side and client-side scripting)
  • Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs
  • Flow Designer, Workflow, and Service Catalog
  • REST/SOAP integrations, Scripted REST APIs, IntegrationHub, MID Server
  • ITSM modules – Incident, Problem, Change, Request, Knowledge
  • At least one more module – CSM, HRSD, ITOM, or CMDB
  • Data modeling, roles and security, scoped applications
  • Update sets, instance cloning, and platform upgrades
  • Performance tuning and upgrade-safe customization
  • Service Portal, UI Builder, Workspaces
  • CSDM, Discovery, Service Mapping
  • ATF and Performance Analytics
  • Now Assist / GenAI features
  • Git, CI/CD, Agile, Jira / Azure DevOps
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