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allocation, code reviews, and technical guidance.\nAct as the primary technical contact for clients — run status calls and demos, handle escalations, and manage scope and change requests with the PM.\nCoordinate UAT, triage defects, and drive deliverables to sign-off and go-live.\nMaintain technical documentation and proactively recommend platform improvements to clients.\n6–8 years of IT experience, including at least 5 years of hands-on ServiceNow development and implementation.\nAt least 4 end-to-end ServiceNow implementations delivered as a Tech Lead or Senior Developer.\nProven experience leading a development team and working directly with clients.\nExcellent verbal and written English communication, with the confidence to lead client meetings independently.\nAbility to perform under pressure, manage multiple priorities, and deliver against tight deadlines.\nServiceNow Certified System Administrator (CSA)\nServiceNow Certified Application Developer (CAD)\nAny CIS certification 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