{"id":4076530,"url":"https://alion.io/job/ranpak-customer-service-representative","title":"Customer Service Representative","company":{"id":2482694,"name":"Ranpak","domain":"ranpak.com","url":"https://alion.io/company/ranpak","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":86,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eygelshoven, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T14:45:44Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T21:39:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary:\nCustomer Service Representatives will deliver world class customer service via phone and e-mail, to our existing and future customer base. They will ensure that all purchase orders received from customers are processed on the same day that they are received. They are also responsible for providing timely responses to inquiries from customers both internal and external. Deliver excellent customer service while increasing customer satisfaction, enhancing relationships and delivering expert problem resolution.\nKey Responsibilities:\nProcess and analyze large quantities of customer purchase orders accurately and efficiently within 24 hours of receipt and check for completeness of data\nresponsible for the follow-up of the entire order process\ncooperation with multiple Account Managers and distributors within a certain region in the commercial and administrative field\nQuickly answer incoming customer inquiries through phone calls, emails and ticketing systems\nEfficiently gather information internally and externally to provide timely information to customers regarding order statuses and other general inquiries\nWork cross functionally with other departments to provide excellent customer service.\nAdhere to all procedures, guidelines, and policies in all daily activities\nContinuous self-development of working methods within own region\nProfile:\nAbility to follow instructions and to communicate effectively, verbally and written.\nAbility to perform day-to-day duties with precision and accuracy\nAbility to multi-task, prioritize, and manage time effectively\nAdaptable to change\nAdministrative and commercial education /\nProficiency using computers, Microsoft Office, ERPs systems; SAP experience preferred.\nStrong critical thinking and problem-solving skills.\nPrevious experience with order entry and customer service\nPrevious experience handling incoming and outgoing phone calls.\nStrong interpersonal skills\nHave a proactive attitude\nvery good command of the French, English and Dutch language","description_format":"text","description_chars":2014,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-11-11T15:32:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":98,"reasons":["conf:3","win:early"],"computed_at":"2026-11-12T01:03:31Z"},"pay":null,"html_url":"https://alion.io/job/ranpak-customer-service-representative","json_url":"https://alion.io/job/ranpak-customer-service-representative.json","meta":{"generated_at":"2026-11-12T01:03:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2482694},"rest":"https://alion.io/mcp/rest/get_company?id=2482694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Franpak-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Franpak-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Franpak-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ranpak-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Franpak-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4076530}},{"tool":"search_jobs","arguments":{"company":"ranpak.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4076530},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}