{"id":3175757,"url":"https://alion.io/job/raona-tecnicoa-helpdesk-senior-2","title":"Técnico/a Helpdesk Senior","company":{"id":53961,"name":"Raona","domain":"raona.com","url":"https://alion.io/company/raona","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Luis, Argentina"],"countries":["AR"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T16:59:31Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-05T10:27:25Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"¿Te apasiona el mundo de la transformación digital? ¿ Disfrutas trabajando en equipo, tomando decisiones y super enfocado/a en resultados de alta calidad? ¡Hay espacio para innovar y crecer! Ofrecemos la posibilidad de que crezcas certificándote en Microsoft\nEn Raona estamos muy contentos de seguir creciendo y sumando talentos a nuestros equipos. Entre esos talentos, buscamos un TITULO DE LA VACANTE\n Propósito:\nActuar como referente técnico dentro del equipo de soporte, resolviendo incidencias complejas de puesto de trabajo y colaboración digital, garantizando la calidad del servicio y apoyando al desarrollo técnico del resto del equipo.\nFunciones principales\nResolver incidencias avanzadas relacionadas con Microsoft Windows y Microsoft 365.\nActuar como punto de escalado técnico para incidencias complejas del Service Desk.\nAdministrar usuarios, grupos, licencias y accesos en Microsoft 365 y Microsoft Entra ID.\nAdministrar y dar soporte a dispositivos gestionados mediante Microsoft Intune.\nParticipar en despliegues masivos de equipos y procesos de onboarding tecnológico.\nAnalizar tendencias y problemas recurrentes para proponer mejoras del servicio.\nCrear y mantener procedimientos técnicos y bases de conocimiento.\nColaborar con equipos de sistemas y ciberseguridad durante la resolución de incidencias.\nRealizar formación y mentoring a técnicos junior.\nParticipar en la definición y mejora de procesos operativos del Service Desk\n Precisamente qué buscamos:\nExperiencia de:\nMínimo 3 años de experiencia en soporte técnico de usuario o Service Desk.\nConocimientos avanzados de Microsoft 365.\nExperiencia administrando Microsoft Entra ID.\nExperiencia en Microsoft Intune.\nConocimientos sólidos de Windows 10/11 y puesto de trabajo corporativo.\nConocimientos avanzados de troubleshooting en Microsoft Outlook, Teams, OneDrive y aplicaciones Office.\nConocimientos de políticas de seguridad de usuario, MFA, acceso condicional y gestión de identidades.\nConocimientos sólidos de redes a nivel de diagnóstico: TCP/IP, DNS, VPN, Wi-Fi, Navegación\nCapacidad para analizar incidencias complejas y coordinar escalaciones con fabricantes o equipos especializados.\n\nCertificaciones deseables\nAB-900 Copilot and Agent Administration Fundamentals.\nSC-730 Security Foundations.\nAI-901 Azure AI Fundamentals.\nAZ-900 Azure Fundamentals.\n\nFormación en PowerShell orientada a automatización operativa.\nSoft Skills\nLiderazgo técnico.\nCapacidad de mentoring.\nOrientación al servicio.\nExcelentes habilidades de comunicación.\nCapacidad analítica.\nGestión de prioridades.\nProactividad y mejora continua.\n\n¿Qué ofrecemos?\nModalidad remota con opciones híbridas.\n\nCobertura médica OSDE (para el raonenc y grupo familiar)\n\nVacaciones Extendidas\n\nSmartbudget\n\nEspacios de Coworking en varios puntos de Argentina\n\nCertificaciones en Microsoft y desarrollo de carrera\n\nBonus y beneficios que permitan desarrollar tu mejor potencial\n\nEventos Tech que aportarán crecimiento y aprendizaje a tu perfil profesional\n\nGuardería\n\n¡Excelente clima laboral! #Conexion #Calidad #Equipo\n\n¿Estás listx para crecer profesionalmente? Si crees que sos el perfil que buscamos, no dudes en enviar tu solicitud.","description_format":"text","description_chars":3179,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development","Enterprise Apps Implementation Partners","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-23T19:57:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":12,"expected_fill_days":63,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/raona-tecnicoa-helpdesk-senior-2","json_url":"https://alion.io/job/raona-tecnicoa-helpdesk-senior-2.json","meta":{"generated_at":"2026-11-05T11:04:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53961},"rest":"https://alion.io/mcp/rest/get_company?id=53961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraona-tecnicoa-helpdesk-senior-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraona-tecnicoa-helpdesk-senior-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraona-tecnicoa-helpdesk-senior-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raona-tecnicoa-helpdesk-senior-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraona-tecnicoa-helpdesk-senior-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3175757}},{"tool":"search_jobs","arguments":{"company":"raona.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3175757},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}