{"id":851038,"url":"https://alion.io/job/rapid-data-customer-onboarding-manager-mfd","title":"Customer Onboarding Manager (m/f/d)","company":{"id":694013,"name":"Rapid Data","domain":"rapid-data.de","url":"https://alion.io/company/rapid-data","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Örebro, Sweden"],"countries":["SE"],"hiring_countries":["SE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-08-14T09:07:50Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-11T14:20:20Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Job Description\nAs a Customer Onboarding Manager at Rapid, you play a pivotal role in how our customers experience the start of their journey with us. Your mission is to take customers from signed contract to an active, thriving user of our products ERP, eShop, Donations, and print laying the foundation for long term customer satisfaction and loyalty.Your tasks:\nOwn the onboarding journey for assigned customers, from kickoff through go-live and follow-up\nAssess each new customer's readiness and complexity, and select the right onboarding route (Fast Track or Full Service)\nLead structured onboarding calls and configure the product together with the customer. \nDrive time-to-go-live and ensure real activation, not just technical setup\nFlag and escalate blockers early through the defined escalation path, rather than letting cases sit in the backlog\nKeep CRM/Jira up to date and document onboarding status on an ongoing basis. \nIdentify recurring friction points and propose improvements to templates, processes, and tooling\nCollaborate closely with Sales, Product, and Finance to ensure smooth handoffs and accurate ARR conversion\nTrain customers so they're confident and self-sufficient after go-live, reducing downstream support load\nYour skillset:\nExperience in customer onboarding, implementation, or customer success, ideally within B2B SaaS\nComfortable owning multiple onboarding cases in parallel without losing structure or detai\nConfident running live product walkthroughs and explaining technical steps in plain language\nStrong communicator, both in customer meetings and in cross-functional internal settings\nProactive and solution-oriented, raises blockers before they become problems\nNice to have: experience with CRM tools (e.g. SFDC) and project tools like Jira\nFluent in Swedish and English, plus professional Norwegian is a strong advantage given our Nordic customer base \nWhat we offer:\nOffice in Örebro with flexible options to work remotely\nA culture of continuous learning, ownership, and professional growth\nThe opportunity to shape and scale an onboarding function that directly 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