{"id":4294909,"url":"https://alion.io/job/rapidclaims-senior-technical-program-manager","title":"Senior Technical Program Manager","company":{"id":46796,"name":"RapidClaims","domain":"rapidclaims.ai","url":"https://alion.io/company/rapidclaims","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FHIR","optional":true},{"name":"HL7","optional":true}],"status":"live","first_seen_at":"2026-11-14T00:35:15Z","employer_posted_date":null,"last_verified_at":"2026-11-14T00:35:15Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"You take clients live. Once a client signs, you own the program that gets our product running in their revenue cycle: integration, shadow mode, cutover and ramp. You are the client's main point of contact during that time, and you run the internal team of engineers and data scientists who do the build. As a Senior TPM, you will run 2 to 3 go-lives at once, including our largest and most complex clients. You will work with executive sponsors (VP-RCM, CFO, CIO), own steering meetings and escalations, and make scope and go/no-go calls. This is a technical role. You will not write production code, but you need to understand data feeds, EHR integrations, model accuracy and why a pipeline broke, well enough to unblock your team and explain it to the client.\n\nThe candidate will have responsibilities across the following functions: \n\nRun the go-live program: \nTake the Solution Design Doc from the sales team and turn it into a dated plan with owners, milestones and go/no-go gates.\nDrive each phase: Integrate (connect to the EHR, data feeds and payer portals), Shadow (AI runs beside the client's team), Cutover (automation on) and Ramp (automation share grows).\nTrack scope, risks and dependencies. Catch slips early and fix them, or escalate with a plan.\nMake scope and go/no-go calls, and reset plans when things change.\nHand a stable client to Customer Success at steady state.\n\nOwn client communication: \nRun kickoffs, weekly status calls and steering meetings with the client's RCM, IT and clinical leaders.\nOwn the relationship with executive sponsors (VP-RCM, CFO, CIO), including steering meetings and escalations.\nWrite clear status updates: what is done, what is next, what is blocked and who owns it.\nSet expectations and hold them. Say no or not yet when you need to, and explain why.\nGet what the team needs from the client: data access, credentials, test accounts, sign-offs and subject matter experts.\n\nLead the internal team:\nLead a team of engineers (integrations, client configuration) and data scientists (accuracy analysis, model tuning) across your programs.\nCoach junior TPMs.\nWork with Domain Experts (certified coders and RCM specialists) who check AI output during shadow mode.\nRead the accuracy and volume numbers each week, find what is off, and get it fixed.\nRun internal operations: tickets, run books, on-call handoffs, incident reviews.\n\nMake the next go-live faster: \nBuild the delivery playbook and improve it across programs.\nWrite down what worked and what did not. Turn repeat work into playbooks and templates.\nTell Product which client requests keep coming up and should become features.\n\nRequirements: \n6+ years in program management, delivery or implementation, with 3+ years in healthcare tech or enterprise SaaS.\nA record of taking enterprise software live at clients, on time, with the client happy at the end.\nStrong technical grounding: you can read a data flow diagram, follow an API or SFTP integration, and talk about model precision and recall.\nClear writing and calm communication, especially when things are going wrong.\nComfort leading people who do not report to you, inside and outside the company.\nStrong organisation. You keep many threads moving without dropping any.\n\nNice to Have: \nExperience with US healthcare data: EHRs (Epic, athenahealth, eCW, NextGen), HL7 or FHIR, 837/835 claim files.\nKnowledge of RCM work: coding, billing, denials, eligibility.\nExperience running AI or data science projects.\nExperience working across US and India time zones.\nSkills\nAPI, Delivery, EHR, FHIR, HL7, Healthcare, Implementation, Program Management, SFTP, SaaS, Technical Program Management","description_format":"text","description_chars":3646,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T00:35:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-14T04:45:26Z"},"pay":null,"html_url":"https://alion.io/job/rapidclaims-senior-technical-program-manager","json_url":"https://alion.io/job/rapidclaims-senior-technical-program-manager.json","meta":{"generated_at":"2026-11-14T04:45:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46796},"rest":"https://alion.io/mcp/rest/get_company?id=46796"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frapidclaims-senior-technical-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frapidclaims-senior-technical-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frapidclaims-senior-technical-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rapidclaims-senior-technical-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frapidclaims-senior-technical-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4294909}},{"tool":"search_jobs","arguments":{"company":"rapidclaims.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4294909},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}