{"id":1275061,"url":"https://alion.io/job/rapta-customer-operations-manager","title":"Customer Operations Manager","company":{"id":2321994,"name":"Rapta","domain":"rapta.ai","url":"https://alion.io/company/rapta","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lake Oswego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":190000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2097},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"NIST 800-171","optional":false},{"name":"Computer Vision","optional":true}],"status":"live","first_seen_at":"2026-09-14T15:38:42Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-28T22:48:05Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Us\nRapta is revolutionizing precision US manufacturing with a Manufacturing Intelligence Platform trusted by the nation's top defense primes. Backed by top investors and growing rapidly, we're a Portland-based team building computer vision and robotics technology that keeps America's most critical production lines running. If you want to do meaningful work at the intersection of AI and advanced manufacturing, we'd love to meet you.\nPosition Overview\nWe're seeking a Customer Operations Manager to own the path from “customer says yes” to “delivered and paid.” This is a full-time bridge role sitting between production operations, go-to-market, and engineering, and serving as the operational counterpart to our customers' procurement, supply chain, and AP organizations. It is a high-ownership, high-trust job with a lot of surface area, based at our Lake Oswego headquarters.\nWhat You'll Do\nOwn customer onboarding and vendor setup - run the customer's internal onboarding process on our behalf and get Rapta approved in their procurement and accounting systems (Ivalua, SAP Ariba, Coupa, and similar). \nAssemble and submit document packages (W-9, COIs, banking forms, supplier quality questionnaires) and own responses to customer security and compliance reviews, including CMMC, NIST 800-171, and ITAR requests. \nShepherd MSAs, SLAs, NDAs, and supplier agreements from first redline to signature. \nEnter accepted orders into our MRP system, open work orders, schedule builds against realistic capacity, and drive materials procurement and expediting. \nCoordinate fulfillment end to end - assembly readiness, crating, outbound freight and onsite training with our solutions engineering team. \nOwn invoicing and accounts receivable. \nServe as the first point of contact for inbound customer questions, tracking issues to closure, and run the operating cadence that keeps sales, production, and engineering aligned on the order book. \nWhat We're Looking For\n6+ years in order management, customer operations, contracts administration, program administration, or supply chain at a manufacturing, hardware, or industrial technology company \nDemonstrated experience supporting large enterprise customers with formal procurement processes, and comfort navigating vendor portals and AP systems \nWorking literacy in commercial contracts - you can read an MSA and know which clauses matter \nExceptional organization and follow-through; this role holds dozens of open threads simultaneously and nothing can drop \nClear, professional written communication with sophisticated customers \nUS Citizen \nRequired Technical Skills\nHands-on MRP experience (NetSuite, Epicor, MRPeasy, SAP, or equivalent) - you've entered orders, opened work orders, and pulled reports yourself \nProficiency with customer procurement and AP portals (Ivalua, SAP Ariba, Coupa, and similar), including invoice submission and approval workflows \nFamiliarity with FAR/DFARS flow-downs, ITAR, export controls, and CMMC/NIST 800-171 compliance documentation \nPurchasing and materials planning fundamentals - BOM review, supplier POs, lead-time tracking, and expediting \nWorking knowledge of shipping, crating, and export documentation \nStrong agentic usage in spreadsheets and reporting skills for order status, backlog, and other reports \nLocation Requirements\nCandidates local to the Portland, Oregon metro area will only be considered for this role.\nEqual Opportunity\nRapta is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.\nHow to Apply\nNo recruiters or agencies - we only accept applications directly from applicants.","description_format":"text","description_chars":3871,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-09-26T01:13:33Z"}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.485,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:1","win:mid"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rapta-customer-operations-manager","json_url":"https://alion.io/job/rapta-customer-operations-manager.json","meta":{"generated_at":"2026-09-29T02:29:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2251,"day_limit":5000,"remaining_today":2749,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}