{"id":2493931,"url":"https://alion.io/job/rapyd-it-support-specialist","title":"IT Support Specialist","company":{"id":172403,"name":"Rapyd","domain":"rapyd.net","url":"https://alion.io/company/rapyd","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true},{"name":"IAM","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-14T01:19:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T20:02:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nRapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, LATAM and the U.S., the opportunities at Rapyd are limitless.\nWe believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.\nGet the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter\nAs an IT Support Specialist (Tier 1/2), you will be the backbone of daily technical operations across the Latam region. You will be responsible for ensuring seamless IT experiences across macOS and Windows environments, managing regional IT projects, maintaining user access, and resolving service requests with speed and precision. This is an office-first role for a proactive problem-solver who thrives in a fast-paced global fintech environment.\nDeliver exceptional Tier 1 and Tier 2 IT support across Mac OS and Windows OS environments for team members across Latam and global offices.\nCommunicate with stakeholders to understand their technical requirements and translate them into actionable IT solutions.\nPlan and oversee IT projects, including system upgrades, hardware/software installations, and office technology rollouts across the region.\nProvide technical advice and conduct training for local and regional employees to maximize adoption of internal tools and best security practices.\nManage, triage, and resolve incoming service tickets efficiently using Jira Service Desk while maintaining detailed documentation in Confluence.\nHandle endpoint management, device provisioning, and policy deployment using Jamf, Microsoft Intune, and PDQ.\nAdminister, configure, and maintain core productivity and communication tools, including Google Workspace and Slack.\nOnboard and offboard employees seamlessly, ensuring proper hardware setup, access permissions, and asset tracking across the Latam region.\nRequirements\n0-3 years of hands-on IT Help Desk or Service Desk experience supporting multi-platform environments (Windows & Mac).\nProven experience communicating with non-technical stakeholders and managing basic IT projects or rollouts.\nProficient with modern endpoint management tools (Jamf, Intune, PDQ).\nExperienced in managing enterprise software tools such as Google Workspace, Slack, and Jira Service Desk.\nStrong diagnostic and troubleshooting skills with a bias for action and quick resolution.\nExcellent communication skills in both English and Spanish to support regional and global stakeholders.\nAdaptable, autonomous, and comfortable working in an office-first, high-growth environment.\nNice to Have:\nBasic scripting abilities (Bash, PowerShell, or Python) for endpoint automation.\nExposure to identity and access management (IAM) platforms or SSO integrations.\nPrior experience supporting multi-country teams within a fast-scaling tech or fintech company.\nJob Candidate Privacy Policy - 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