{"id":11667,"url":"https://alion.io/job/rapyuta-robotics-senior-application-support-engineer","title":"Senior Application Support Engineer","company":{"id":3710,"name":"Rapyuta Robotics","domain":"rapyuta-robotics.com","url":"https://alion.io/company/rapyuta-robotics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":28,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":203,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"ROS","optional":false},{"name":"ROS2","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-14T13:40:36Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":29},"description":"We are committed to our core value of \"Empathy,\" aiming to automate \"demanding,\" \"dirty,\" and \"dangerous\" jobs, and create a society where people can engage in more intellectual and creative work. By developing and supporting the implementation and operation of robotics platforms and robot solutions utilizing the world's most advanced control and coordination technologies, we strive to realize this vision.\nIn this position, we are seeking a highly responsible and accountable Senior Application Support Engineer (L3) 5+ years of experience to support and maintain deployed robotics and warehouse automation systems in production environments. In this role, you will be the primary point of contact for clients facing issues with deployed solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks.\nKey Responsibilities\nOperations Support: \nResolve issues faced by customers from ongoing operations including UI, localization, sensor calibration, and integration problems. \nInvestigate and resolve complex system-level issues, collaborating with cross-functional teams as needed. \nDocument issues, root causes, and solutions for internal knowledge sharing and continuous improvement. \nCI/CD Deployment: \nRegularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration. \nManage and troubleshoot deployment workflows. \nMaintain and improve deployment scripts and automation tools. \nSite Deployment and Support: \nHelp in setting up telemetry for debugging issues \nSetup monitoring to prevent issues from occuring. \nContinuous Improvement: \nLead deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams. \nCreate tools to help people do deployments efficiently or debug issues faster. \nProvide feedback to development teams to improve product reliability and performance. \nRequirements\nRequired Skills and Experience\n5+ years of experience in Application Support, Production Support, DevOps, or Robotics System Support. \nExperience supporting complex distributed systems in production environments. \nCore Technical Skills\nStrong programming skills in Python, C++, or similar languages. \nStrong experience with Linux environments and command-line tools. \nAbility to perform deep system debugging using logs, telemetry, and system metrics using: \nDocker / containerized environments \nComputer networking fundamentals \nDistributed systems troubleshooting \nCI/CD pipelines and deployment automation \nMonitoring and observability tools \nExperience performing root cause analysis (RCA) for production incidents. \nExperience with one or more of the following: \nROS / ROS2 based robotic systems \nAutonomous Mobile Robots (AMR) \nASRS / Fleet management systems \nLocalization, navigation, and mapping systems \nSensor integration (LiDAR, cameras, IMU, etc.) \nSoft Skills\nStrong ownership mindset for production systems \nAbility to lead incident investigations and guide junior engineers \nStrong cross-team collaboration with engineering, QA, and operations \nProactive approach to system reliability and continuous improvement \nAbility to perform effectively during high-impact production incidents \nBenefits\nExciting and challenging problems are addressed using wide-ranging technologies and tools. \nCompetitive salary \nGreat team culture, peers, and workplace","description_format":"text","description_chars":3590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics","Robotic Software & Control Systems"],"lifecycle":[{"event":"open","at":"2026-03-03T00:00:00Z"},{"event":"close","at":"2026-08-13T11:25:55Z"},{"event":"reopen","at":"2026-09-15T17:37:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":29,"expected_fill_days":203,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/rapyuta-robotics-senior-application-support-engineer","json_url":"https://alion.io/job/rapyuta-robotics-senior-application-support-engineer.json","meta":{"generated_at":"2026-10-14T14:49:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3710},"rest":"https://alion.io/mcp/rest/get_company?id=3710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frapyuta-robotics-senior-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frapyuta-robotics-senior-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frapyuta-robotics-senior-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rapyuta-robotics-senior-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frapyuta-robotics-senior-application-support-engineer"}]}