{"id":844954,"url":"https://alion.io/job/ratehawk-customer-support-specialist-incident-resolution","title":"Customer Support Specialist (Incident Resolution)","company":{"id":6871,"name":"RateHawk","domain":"ratehawk.com","url":"https://alion.io/company/ratehawk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["KZ","AZ"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T14:25:13Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-24T03:08:02Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":29},"description":"Hey there!\nAre you ready to join a fast-growing international travel-tech company and be a part of an awesome team?\nAt RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.\nWho We Are:\nWe're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!\nRequirements\nWhat You’ll Do:\n Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. \n Advise clients: Provide expert advice on bookings and our products.\n Communicate: Engage with suppliers, hotels, and clients via email and phone.\n Work with systems: Utilize CRM systems and our internal databases efficiently.\n What We’re Looking For:\n English Proficiency: Upper Intermediate level (both spoken and written).\n Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.\n Quick Learner: Ability to learn quickly and stay results-focused.\n Tech Requirements: A functioning computer and microphone.\n Travel Knowledge: Understanding of the travel business and booking systems is an advantage!\n Benefits\nWhat We Offer:\n Remote Work: Work from the comfort of your home.\n Great Team: Join a young and active team of super specialists.\n Flexible Schedule: 2 days-on after 2-days off. \n Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.\n Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.\n Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.\n Perks: Enjoy corporate discounts on hotels and other services.\n The Process:\n Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.\n Meeting with HR: A friendly chat with our HR team.\n One minute Internet Speed Test: Just to make sure you’re all set for remote work.\n Interview results and offer!\n Learn more about our data protection practices in our Privacy Policy:\nhttps://emergingtravel.notion.site/recruitment-privacy-notice\nIf this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!","description_format":"text","description_chars":2502,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"Kazakhstan","iso":"KZ","kind":"country"},{"name":"Azerbaijan","iso":"AZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-13T00:11:25Z"},{"event":"close","at":"2026-09-16T13:28:59Z"},{"event":"reopen","at":"2026-09-21T11:38:50Z"},{"event":"close","at":"2026-09-22T18:37:25Z"},{"event":"reopen","at":"2026-09-24T09:58:59Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.521,"p_room":0.6,"age_days":29,"expected_fill_days":35,"reasons":["conf:2","repost:2","win:late","crowd:attention"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/ratehawk-customer-support-specialist-incident-resolution","json_url":"https://alion.io/job/ratehawk-customer-support-specialist-incident-resolution.json","meta":{"generated_at":"2026-10-24T07:05:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6871},"rest":"https://alion.io/mcp/rest/get_company?id=6871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fratehawk-customer-support-specialist-incident-resolution"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fratehawk-customer-support-specialist-incident-resolution"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fratehawk-customer-support-specialist-incident-resolution"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ratehawk-customer-support-specialist-incident-resolution\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fratehawk-customer-support-specialist-incident-resolution"}]}