{"id":2853638,"url":"https://alion.io/job/ratehawk-local-support-specialist-latam","title":"Local Support Specialist LATAM","company":{"id":6871,"name":"RateHawk","domain":"ratehawk.com","url":"https://alion.io/company/ratehawk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","CO","MX","PE","EC"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T14:06:55Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-29T11:24:18Z","board_verified":false,"closed_at":"2026-10-29T11:24:18Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Join Our Team as a Local Support Specialist at RateHawk!\nAre you passionate about travel and tech? Do you speak English and Spanish fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.\nRequirements\nWhat You'll Do:\n Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Spanish and English.\n Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.\n Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.\n Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.\n Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.\n Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.\n Record Details: Accurately document all work and partner interactions in our CRM system.\nWhat We're Looking For:\n Language Skills: Advanced level of Spanish and English - you’ll need to speak and write fluently. \n Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!\n Proactive Mindset: You don’t just solve problems - you prevent them. You anticipate partner needs and take initiative.\n Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.\n Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.\n Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.\nBenefits\nWhat We Offer:\n Remote Work: Work from the comfort of your home!\n Salary: base payment + monthly bonus.\n Dynamic Team: Be part of a young and energetic group of specialists.\n Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.\n Learning & Development: We support your growth through seminars, trainings, and conferences.\n Perks: Take advantage of corporate discounts on hotels and other services.\nThe Process:\nApplication: we will review your CV once you apply!\nMeeting with HR: A friendly chat with our HR team.\nOne minute Internet Speed Test: Just to make sure you’re all set for remote work.\nMeeting with Hiring Manager: Another friendly chat.\nInterview results and offer!\n\nIf this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!\nLearn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice","description_format":"text","description_chars":2946,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Peru","iso":"PE","kind":"country"},{"name":"Ecuador","iso":"EC","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-19T14:06:55Z"},{"event":"close","at":"2026-10-29T11:24:18Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ratehawk-local-support-specialist-latam","json_url":"https://alion.io/job/ratehawk-local-support-specialist-latam.json","meta":{"generated_at":"2026-10-30T20:04:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9838,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6871},"rest":"https://alion.io/mcp/rest/get_company?id=6871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fratehawk-local-support-specialist-latam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fratehawk-local-support-specialist-latam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fratehawk-local-support-specialist-latam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ratehawk-local-support-specialist-latam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fratehawk-local-support-specialist-latam"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2853638}},{"tool":"search_jobs","arguments":{"company":"ratehawk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2853638},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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