{"id":3336605,"url":"https://alion.io/job/ravago-customer-service-representative-csr-3","title":"Customer Service Representative (CSR)","company":{"id":2490154,"name":"Ravago","domain":"ravago.com","url":"https://alion.io/company/ravago-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T13:19:35Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T13:42:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position detailsReports to: Regional Manager BG RO HU & CZ\nPurpose of the Role: Support the smooth handling of customer orders and daily commercial operations, ensuring accurate order processing, timely deliveries, and a high level of customer service.\nOpportunity\nProcess customer orders, direct deliveries, and internal stock movements in company systems\nCoordinate daily transport activities and communicate with carriers, customs brokers, customers, and suppliers\nProvide day-to-day support to Sales Managers, including the preparation of quotations and customer offers\nMonitor credit status, payment terms, customer claims, and credit note issuance\nMaintain customer and company master data and ensure data accuracy across systems\nManage order fulfillment from order entry through delivery, ensuring timely execution and a high level of customer service\nPrepare and check export, transport, and logistics documentation\nSupport the monitoring of warehouse transactions, stock reconciliations, and repackaging activities\nBackground\nBachelor’s degree in Business Administration, Logistics, Economics, or a related field\n2-3 years of relevant experience in Customer Service, Sales Support, Order Management, or a similar role\nFluency in English, both written and spoken; additional languages will be considered an asset\nVery good knowledge of MS Office (excel, word, PowerPoint, pivot, outlook)\nKnowledge of SAP will be considered an asset\nStrong organizational skills, reliability, and attention to detail\nStrong communication and customer-service skills\nAbility to prioritize, plan and effectively manage daily operational tasks\nWhat we offer\nCompetitive remuneration package\nTrainings\nOpportunity for career development\nAfter collecting and evaluating CVs, we will contact candidates who meet the requirements to set up appointment for an interview. It will be kept confidential. CVs will be filled and processed in accordance with the terms, conditions and requirements of EU Regulation 2016/679 for the protection of intellectuals regarding personal data processing. CVs will be used exclusively to cover the above job position. In case you consent to the use of your CV to cover future job positions, please indicate this in writing when sending your CV. CVs will be kept for six (6) months after the completion of the recruitment process. You have the right to access, correct, or delete your data, as well as other rights under EU Regulation 2016/679. For any request, please contact us at . 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