{"id":2699192,"url":"https://alion.io/job/ravio-customer-success-manager-smb","title":"Customer Success Manager, SMB","company":{"id":2031586,"name":"Ravio","domain":"ravio.com","url":"https://alion.io/company/ravio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":62000,"currency":"GBP","period":"year","gross":null,"usd_annual":82945},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-16T08:11:29Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T21:59:02Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Customer Success Manager, SMB\nWe help companies get compensation right.\nWhat we get paid at work has a massive impact on our lives, and it’s one of the biggest factors in hiring and retaining talent - and yet so many companies struggle to get it right. They simply have no choice but to rely on poor data and unsophisticated tools for their pay decisions. That’s why we created Ravio.\nWe help many of the world’s most innovative and ambitious companies build stronger teams and reach their goals through better compensation. Our real-time data platform brings compensation into the modern age with clarity and transparency. We’re passionate about ensuring everyone is paid what they deserve, no matter their background or circumstances. We believe that when compensation is done right, everyone wins.\nRavio is growing fast, which means you can too. We’ve established ourselves as the European leader in our space serving more than 1,200 clients, and now have our sights set on becoming the global go to place for compensation data and tools for managing compensation.\nJoining a startup and scaling it into a global product is one of the most challenging and rewarding experiences a career can offer. If that sounds exciting to you, you’re in the right place.\nThe Role\nYou’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. This is a role which encompasses implementation, value delivery, ongoing relationship building, as well as renewals and upselling.\nYou’ll own a scale portfolio of 300+ SMB accounts, responsible for improving and maintaining account health and retaining and growing revenue across your book, using a hybrid of tech-touch and high-touch engagement.\nYou’ll work closely with other teams across the business to share feedback from customers, and to influence the product roadmap based on what customers are telling us they need.\nWhat we’re looking for:\nManaging a scale portfolio. You’ll be responsible for a large and growing portfolio of SMB customers, using tech-touch tools (automation, segmentation, one-to-many outreach) alongside a hands-on approach for the accounts that need it, so you can prioritise your time where it has the most impact.\n\nCustomer relationship building / empathy. You can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges.\n\nCommercial acumen. You’re comfortable negotiating and selling (this role includes revenue and renewal targets)\n\nAttention to detail, and able to leverage data to make decisions for individual customers and at scale across your portfolio.\n\nTeamwork. We work closely as a team, and we work cross functionally with ops, marketing, support and product team\n\nSales / account management experience. Including prospecting and multi-threading, applied efficiently across a high-volume portfolio.\n\nNice to have: Experience in HR tech / Reward / HR\n\nNice to have, Language skills, with a preference for German or French\n\nWhat you’ll get:\nThe opportunity to be part of the early team of a category-defining company backed by a strong roster of world-class investors\n\nAn inclusive work environment characterised by a high degree of trust, respect and integrity\n\nThe ability to work closely with and learn from the company’s founders as well as a highly ambitious team of smart, mission-driven individuals\n\nA high degree of autonomy and the opportunity for fast-tracked professional growth\n\nWhile we’re very focused at work, we also know how to have fun in the process and don’t take ourselves too seriously\n\nCompetitive compensation (and we know what we’re talking about!) with significant upside potential for high performance. And company equity, of course.\n\nAn amazing benefits package for everyone, regardless of their role or level, including generous paid time off allowances as well as enhanced parental leave benefits\n\nCompensation & Benefits\n£38,000 - £62,000 (OTE £46,000 - £74,000)\n\nCompany ownership (everyone gets a meaningful equity stake in Ravio)\n\n37 days paid time off (25 days holiday + 4 wellness day + 8 public holidays)\n\nUp to 6% pension matching scheme\n\n£60 a month wellness allowance (Invest in your physical wellbeing, on us)\n\n£500 per year Learning and Development budget\n\nPrivate healthcare cover with AXA\n\nPersonal travel insurance - just in case\n\n6 weeks work from anywhere per year\n\nIncome protection insurance (for full peace of mind in case you cannot work because of sickness or disability)\n\n16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay & 8 weeks for non-birthing parent\nFor more information about what we collect and how we use it when you apply for a role with us, please refer to our Candidate Privacy Notice","description_format":"text","description_chars":4745,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"German","level":"All levels","optional":true}]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T10:57:10Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.805,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":82945,"is_top_pay":true},"html_url":"https://alion.io/job/ravio-customer-success-manager-smb","json_url":"https://alion.io/job/ravio-customer-success-manager-smb.json","meta":{"generated_at":"2026-10-29T01:38:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2031586},"rest":"https://alion.io/mcp/rest/get_company?id=2031586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fravio-customer-success-manager-smb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fravio-customer-success-manager-smb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fravio-customer-success-manager-smb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ravio-customer-success-manager-smb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fravio-customer-success-manager-smb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2699192}},{"tool":"search_jobs","arguments":{"company":"ravio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2699192},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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