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active listening skills to understand member needs and provide highly bespoke responses\nSuperb attention to detail with a consistent focus on quality\nDeep empathy, patience, and a calm, thoughtful approach to conflict resolution\nA passion for delivering exceptional service and setting a high bar for member experience\nComfortable working in a fast-paced, startup environment\nAble to handle sensitive and confidential content with care\nAbility to work a Sunday to Thursday or Thursday to Monday schedule, including early mornings or late evenings depending on your time zone\nNice to Have:\nExperience in hospitality, member clubs or other high-touch service environments\nFamiliarity with the Raya app and community\nExperience using Zendesk or a similar support 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